Job Description
SAIC is seeking a Help Desk Technician to join our team of diverse individuals. This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK.
As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include:
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Route calls and/or tickets to subject matter experts, when necessary.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
- Maintain and improve training materials for the system and host live training sessions both in-person and virtual.
Qualifications
Required Qualifications
- Active TS/SCI with Poly
- Bachelor's Degree in related field and 9 years related experience. Note: Additional professional experience may be substituted in lieu of a degree.
Required Skills:
- 5+ years of experience working directly with Information Technology.
- Ability to collect actionable information from a non-technical community.
- Excellent communication skills, both written and verbal.
- Excellent customer services.
Desired Skills:
- Bachelor's degree in related field.
- Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
- Security+ certification.
- Experience within the facility management or facility project management.
- Experience with the design, upgrade, and/or sustainment of networks or IT applications.
- Experience with Archibus.
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.