10 jobs found

Description We are currently seeking a motivated, customer service-oriented Lead Service Desk Technician. This role will lead the Service Desk and serve as the direct escalation point for three other technicians assigned to support activities. Candidate must have at least 7 years of experience providing technical support. The position requires a positive customer-focused personality, creative problem-solving skills, high technical aptitude, being well-organized, the ability to multitask, and strong communication skills. The Lead Service Desk Technician will utilize practical knowledge of the organization's systems, applications, regulations, and best practices to lead a dynamic team to mission success. ONSITE at the DOT location in Vancouver, WA. Core duties and responsibilities include the following: Oversee quality of all support services provided by the service desk, including customer engagement, timeliness of resolution, escalations, ticket metadata, and...

Description SAIC has several openings for a Fully Remote , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications - External Service Desk Analyst...

Description SAIC has several openings for a Fully Remote , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications - External Service Desk Analyst...

Description SAIC has several openings for a Fully Remote , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications - External Service Desk Analyst...

Description SAIC has several openings for a Fully Remote , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Qualifications - External Service Desk Analyst...

Description Executive Assistant supporting a Satellite Program Office that provides direct executive services support to government customers in execution of their duties and responsibilities. Assists the Chief of Staff in office operations, developing/maintaining office file plan, and providing back-up support to the Front Office team, as needed. Composes documentation in accordance with government policies and practices and maintains working knowledge of all senior government office interfaces. Job Duties Include: Provide administrative, project, and logistics support to senior managers, including the Director, Deputy Director, and Division Chiefs Manage senior manager calendars/schedules and coordinate visit requests Process senior manager travel authorizations and expense reports through use of the NRO Travel Dashboard (eTrip) Coordinate program level technical engagements with senior corporate executive stakeholders and industry partners in the intelligence...

Description SAIC is looking for a Workflow Manager with an active TS/SCI clearance to support the Special Access Program Central Office (SAPCO). This role demands exceptional organizational skills, meticulous attention to detail, and the capability to manage high-level correspondence and workflow in a dynamic, high-pressure setting. The ideal candidate will ensure effective management, accurate tracking, and timely delivery of correspondence and tasks in compliance with established protocols and deadlines. This position is 100% onsite 5 days a week at the Pentagon. Job Responsibilities: Monitor CATMS and other R&E databases to ensure timely task completion. Oversee the Senior SAP Working Group Task tracker, updating task statuses as required. Communicate senior leader decisions via signed correspondence; ensure document quality and prioritize tasks. Draft and review documents for senior leadership, ensuring accuracy and proper routing; manage...

Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. Join our team today as we Bring on Tomorrow! SAIC seeks a Staff Officer/Program Analyst to join our team in providing program support within our customer's IT Security Services Program Office. This position is located in Springfield, VA. The ideal candidate will be highly organized, demonstrate excellent oral and written communication, and be comfortable interacting with senior-level directors and/or agency heads. Additionally, a sense of urgency and experience executing and completing rapid turn-around and short-suspense tasks/actions items is a must. The candidate will be responsible for the management of multiple support...

Description SAIC is seeking dedicated and highly organized Workflow Administrators to join our team supporting the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E). The successful candidates will review reports and correspondence packages, drive tasks to timely completion, and ensure the accuracy and clarity of communications within the R&E organization. This role requires analytical skills, attention to detail, and the ability to handle sensitive information under pressure. These positions are 100% on site in Arlington, VA. These positions are contingent upon contract award anticipated in late 2025 / early 2026. Job Description: Review and route senior-level executive correspondence via the Correspondence and Task Management System (CATMS) database, ensuring all taskers are handled and triaged appropriately and in a timely manner. Compose correspondence and documents for senior leadership, ensuring accuracy of enclosures,...

Description SAIC is seeking highly skilled and experienced Operations Managers to join our team supporting the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E). Successful candidates will provide technical management and leadership to efficiently and effectively run front office operations for senior OUSW(R&E) leadership. These positions are ideal for candidates who have a deep understanding of Department of War front office operations. These positions are 100% on site in Arlington, VA. These positions are contingent upon contract award anticipated in late 2025 / early 2026 . Job Description: Coordinate and monitor action and task assignments, establishing completion dates, and assist with escalation as needed. Facilitate teamwork among office staff to ensure cross-collaboration, meeting preparation, scheduling, task execution, and follow up. Develop resource plans to accomplish tasks efficiently while managing competing...