2 customer service jobs found

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service...

Description SAIC is actively seeking an experienced Information Operations (IO) Planner to support our customer at Ft. Meade, MD. Candidate will be responsible for the following: Duties: Provide mission analysis, operations order artifact generation (IO portion), target audience analysis, and concept of operations planning and assessment at the general/flag officer service component and JTF level. Act as a subject matter expert in information operations, creatively developing operations in the information environment plans that incorporate information capabilities, interagency, whole-of-government, and Allies and Partners. Apply skills and experience across the entire planning and execution process to identify influence opportunities and authorities; conduct target audience and conduit analysis; develop concept of operations and synchronize information capabilities; identify measures of performance and measures of effectiveness; and coordinate with...