2 science jobs found

Description SAIC is hiring a Workflow Manager to provide critical support to the Deputy Assistant Secretary of War (DASW) Science, Technology, and Program Protection (S&T PP). This role requires exceptional organizational skills, attention to detail, and the ability to manage high-level correspondence and workflow processes in a dynamic and high-pressure environment. The ideal candidate will ensure all correspondence and tasking are managed effectively, tracked accurately, and delivered in compliance with established protocols and deadlines. This position is 100% onsite at the Mark Center in Alexandria, VA. Job Responsibilities: Monitor the Correspondence and Task Management System (CATMS) to ensure tasks are accurately tracked, prioritized, and completed within defined timelines. Triage incoming tasks, assign appropriate priorities, and proactively follow up on outstanding actions. Ensure senior leader decisions are communicated clearly and accurately via...

Description SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests. Responsibilities: Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools. Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service. Record, track, and...