2 management analyst jobs found

Description SAIC is seeking a secret cleared Service Desk Technician onsite in Colorado Springs. The Service Desk Technician is a dynamic role that serves as the first point of contact for all N&NC customers requiring IT support. The analyst will provide comprehensive service desk functions, including managing incidents and service requests, using ITIL-compliant Service Desk systems to ensure effective tracking and management of IT-related issues. This role demands a customer-centric approach with a focus on delivering high-quality service and maintaining real-time communication with customers regarding the status of their requests. Responsibilities: Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking systems and self-help tools. Serve as the first point of contact for handling customer IT-related incidents and service requests through various channels including phone, email, chat, and self-service. Record, track, and...

Description SAIC is seeking a Senior Facilities Program Analyst to provide strategic and operational support primarily focused on the design, planning, and buildout execution of Collateral Secret (OSS) and Secure Compartmented Information Facilities (SCIFs). This role requires leveraging expertise in facility space operations and physical security to ensure that the specialized requirements of secure spaces meet all Department of War (DoW) security standards. The specialist will work closely with senior management and military personnel across various organizations to coordinate and execute facility projects that are specifically designed to satisfy mission requirements. This position requires full-time onsite support at the Pentagon in Arlington, VA. "The anticipated salary range for this role will be $125,00 to $135,000." Job Responsibilities: Lead the planning and design of office modifications and buildouts, ensuring compliance with DoW IT and security...