SAIC
WA
Description We are currently seeking a motivated, customer service-oriented Lead Service Desk Technician. This role will lead the Service Desk and serve as the direct escalation point for three other technicians assigned to support activities. Candidate must have at least 7 years of experience providing technical support. The position requires a positive customer-focused personality, creative problem-solving skills, high technical aptitude, being well-organized, the ability to multitask, and strong communication skills. The Lead Service Desk Technician will utilize practical knowledge of the organization's systems, applications, regulations, and best practices to lead a dynamic team to mission success. ONSITE at the DOT location in Vancouver, WA. Core duties and responsibilities include the following: Oversee quality of all support services provided by the service desk, including customer engagement, timeliness of resolution, escalations, ticket metadata, and...