SAIC
DC
Description SAIC is currently seeking a motivated, career and customer service oriented Help Desk Analyst to join our team in Washington DC. This is a hybrid position 3 days in office, 2 days remote. In this role you will provide remote support to users for program application/software issues and problems. Take calls from end users, input end user incident information into the program's ticketing application, diagnose issues, recommend Tier 1 level solutions, and provide follow-up. Possess an entry level experience and understanding of MIS environments. Use a standardized problem management database and help desk ticketing system (BMC Remedy). Duties/Tasks and Responsibilities: Provide first level phone support for end users and internal staff of the Asset Forfeiture Program Resolve questions or escalate issues regarding Forfeiture Systems Suite of software applications Record all user inquiries and their resolutions as well as service requests in the Remedy help...