2 customer service representative jobs found

Description SAIC is looking for outstanding Call Center candidates to join our growing Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role may not be immediately available. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal. departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service Requests as well....

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Creech Air Force Base, Las Vegas, NV . The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family. JOB DUTIES AND RESPOBNSIBILITIES: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Provide...