8 information technology jobs found

Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Washington D.C. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network...

Description SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support in the Mid-Atlantic Region, specifically at our Parsippany, NJ location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence -...

Description SAIC is seeking external and incumbent talent to be considered for positions to support the FDIC ISS Program. This has recently been awarded to SAIC! These positions will provide critical IT operational services in support of FDIC initiatives, ensuring the effective delivery of IT services spanning several core task areas, including: Data Center Operations - Operations, maintenance, and optimization of on-premise and hybrid cloud environments. Network Engineering and Operations - Design, implementation, and support of advanced network infrastructure, ensuring reliable connectivity and security. Unified Communications - Management of enterprise voice, video, and collaboration tools across a distributed workforce. Client Services - Including deskside support, hardware deployment, and end-user support services. Service Desk Operations - Comprehensive help desk services, incident resolution, and customer experience improvement....

Description SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking Tier 3 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal candidate will be located in the National Capital Region. **Please note that this is contingent upon...

Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities: Provides technical support to field engineers,...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical...

Description SAIC is seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with...

Description SAIC is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team to begin an exciting and challenging career with SAIC in Albuquerque, NM. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer satisfaction and productivity. Coordinate customer and support issues to ensure timely distribution of knowledge and productivity ensuring a positive impact on customer satisfaction. Acquire and maintain knowledge of relevant product offering, current support policies, and methods of support delivery, in order to provide technically accurate solutions to customers. Consults with users to determine if existing hardware/software meets specifications required to support functionality for system effectiveness given the existing network...