3 software systems engineer jobs found

Description The National Security Customer Group of SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times . Provides Tier 1 & 2 deskside end-user support with strong interaction skills...

Description We are seeking a detail-oriented, leadership-driven, and highly customer-focused IT Support Specialist Lead to join our team. The primary responsibility of this role is to oversee and manage the 2nd shift IT support team, resolve escalated technical problems, and provide exceptional support for internal and/or external customers. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems. Roles and Responsibilities: Team Leadership and Supervisory Responsibilities: Provide oversight and guidance to the 2nd shift IT Support team, ensuring timely resolution of issues and effective delivery of customer support services. Act as the first point of escalation for complex or unresolved technical issues from Tier 1 and Tier 2 support staff. Mentor,...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...