SAIC
TN
Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. We support our client in many different ways such as telephone calls, chat, email, and online requests. Who We Are Looking For We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise. Responsibilities Provide excellent customer service to professional end users Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests Utilize technical skills, historical records, knowledgebase, and other available tools to...