18 jobs found

Description SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user...

Description SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user...

Description SAIC has an opening for a Senior Service Desk Technician billet in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position. Description of Duties: The candidate will join our IT support team to provide first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. Additionally, the candidate will: Serve as an initial point of contact for IT support requests via phone, email, chat, or ServiceNow Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices Escalate complex or unresolved incidents to...

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will bring expertise in Windows Server,Red Hat Enterprise Linux (RHEL) , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA . Key Responsibilities: Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity Identify technical issue type and elevate/route to appropriate internal...

Description We are seeking an experienced and highly motivated Deskside Support and IT Asset Manager to oversee and manage the IT endpoint troubleshooting and asset management functions supporting a federal civilian government client. This role combines leadership, technical expertise, and operational oversight to ensure seamless delivery of exceptional IT service desk support and efficient management of the organization's IT assets. The ideal candidate will have solid experience in deskside operations, IT asset management, and ServiceNow platform utilization. They will be responsible for managing a team of approximately 30 geographically dispersed IT professionals while ensuring adherence to ITIL v4 standards and supporting overall organizational IT service goals. Key Responsibilities: Deskside Support Operations Manage the daily operations of deskside support, providing Tier 1, Tier 2, and Tier 3 IT support across various locations. Establish and enforce service level...

Description SAIC is seeking a qualified IT Service Center Manager who has experience with leadership and oversight of IT Service Desk Analysts, working collaboratively with other Service Center Teams like End User Hardware, Field Technicians and other Service Teams. This position with support the NORAD/NORTHCOM Enterprise Information Technology Services (NITES) contract. Candidate will provide leadership and guidance on customer service, telephone etiquette, ticket completion, routing tickets and general service desk rolls and responsibilities and request fulfillment in accordance with the DoD Enterprise Service Management Framework (DESMF). Candidate will: Ensure all processes and procedures are documented and followed. Provide oversight to team and be in direct contact with Government Service Owners. Implement and manage Government-approved, ITIL-compliant Service Desk systems (e.g., Incident tracking system, self-help tools), to collect, track, and manage...

Description SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to strengthen and safeguard the nation's banking system. We are seeking an Executive Desktop Support Technicians to provide exceptional IT services to our clients, with a focus on executive-level customer service and support. As part of this role, you will address technical issues both onsite and remotely, ensuring system performance and reliability. Your work will contribute to maintaining operational excellence for the FDIC's executive leadership and priority stakeholders. Primary Responsibilities: Deliver Client Services and Executive Support for both onsite and remote users, ensuring efficient and timely resolution of reported issues. Provide after-hours and as-needed availability per client volume trends to ensure uninterrupted support. Troubleshoot and resolve incidents: Triage and...

Description We are seeking a proactive, customer-focused Service Desk Specialist to join our team supporting the Office of the Chief Information Officer within a secure operational environment. This position serves as the primary face of IT operations for our end-user community. The role centers on high-touch customer support, rapid issue resolution, and core identity/access administration, including Active Directory, Exchange, and credential issuance. The ideal candidate does not merely close tickets but takes complete ownership of user issues from initial contact through verified resolution. We are looking for a self-starter who thrives on interpersonal communication, possesses high empathy for users operating under tight mission constraints, and actively seeks ways to streamline daily administrative processes without waiting for step-by-step direction. Key Responsibilities: Deliver exceptional, white-glove technical support via phone, walk-in, email, and...

Description SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems. Responsibilities: Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues. Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and...

Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel performance within an IT outsourcing environment. This role serves as the primary escalation point for complex incidents while driving service excellence, SLA compliance, and continuous improvement across all support functions. A critical component of this role is the ability to produce, analyze, and present regular and ad-hoc operational reports utilizing ServiceNow and Genesys platforms. Key Responsibilities Liaise between client organizations and the outsourced service delivery team, participating in client review meetings and status briefings Monitor ticket queues, SLAs, KPIs, and service delivery metrics, generating regular performance reports Serve as primary escalation point for high-priority incidents and complex technical issues at any hour of operation Ensure...

Description VIP Executive Support Team Lead Responsibilities: Coordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance. Deliver "white-glove" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems. Interact daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions. Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite...

Description SAIC is seeking a Junior TACNET ISEA Network Engineer (Fleet Support ) that will work ONSITE in San Diego, CA . This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Flank Speed Wireless (FSW), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. This position supports a 24/5 networking monitoring. Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am . In addition, this position supports rotating shifts providing 24 hour support 5 days per week with occasional on-call. This...

Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. We support our client in many different ways such as telephone calls, chat, email, and online requests. Who We Are Looking For We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise. Responsibilities Provide excellent customer service to professional end users Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests Utilize technical skills, historical records, knowledgebase, and other available tools to...

Description Team SAIC is currently seeking a motivated and experienced Virtual Desktop Infrastructure (VDI) Support Specialist to join our team at the Pentagon in Arlington, VA. You will provide on-site technical support for a Department of Defense customer's VDI environment. The environment includes Citrix Virtual Desktops and Apps and Omnissa Horizon 8. This individual will support end users, troubleshoot VDI-related issues, manage tickets through ServiceNow, and work with infrastructure and engineering teams to maintain reliable virtual desktop services. Responsibilities: Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8. Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues. Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams. Receive, document, prioritize,...

Description SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times. Provides Tier 1 & 2 deskside end-user support with strong interaction skills Troubleshoot hardware and software issues, image Windows 11...

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will be a part of the IT Hardware logistics team responsible for inbound and outbound deliveries of IT equipment, managing stock of equipment, record keeping, and customer communications. This is an ONSITE role in Oklahoma City. Responsibilities Performs a combination of manual and clerical shipping and receiving duties working out of a central warehouse. Helps coordinate physical distribution, order fulfillment, and inventory management and control. Uses computer...

Description SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation...

Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests. Culture We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the "World's Most Admired Companies". Forbes lists us as one of "America's Best Employers for Diversity" and one of "America's Best Employers for Veterans". Company Values Passion- Love what you do Empowerment- Decide and act Integrity- Be real Inclusion- Embrace differences...