15 jobs found

Description SAIC has an immediate opening for a Senior PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at Cannon, AFB NM. The PC Technician will be responsible for providing direct Tier I-II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure. Roles and Responsibilities: Performs a variety of services in support of end users and/or missions for the various components and commands...

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line of contact with the DOT customer base. This role is fully ONSITE in Washington, DC. As such the agent is responsible for: The creation of Interactions and Incidents. Provide basic technical and process assistance over the Phone and via Email. Provide friendly, courteous support of all DOT employees and contractors. Take part in the development and maintenance of a positive working relationship with all internal departments/organizations/employees and the successful candidate will demonstrate service excellence by providing high quality customer service at all times to all customers and internal staff. As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of Service...

Description SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as: Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems Manage IT system infrastructure and any processes related to these systems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support for the escalation and communication of status to agency management and internal customers Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software,...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. Responsibilities: Contractor personnel will provide continuous 24x7x365 monitoring and support for all designated IT Services. Service Desk analysts will deliver first-level technical support, ensure timely incident and request handling, and maintain a professional, customer-focused approach in all interactions. Provide first-line technical support for incidents and service requests...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intelligence (AFSI) Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer...

Description SAIC is proud to support the Federal Deposit Insurance Corporation (FDIC) under the newly awarded Information Security Services (ISS) contract, providing innovative solutions to strengthen and safeguard the nation's banking system. We are seeking passionate and talented professionals to join our team in delivering cutting-edge cybersecurity, IT operations, and risk management services. This exciting opportunity allows you to work alongside industry leaders, leveraging advanced technologies to support the FDIC's mission of maintaining public confidence in the financial system. A Service Desk II analyst provides advanced first- and second-level technical support within a 24x7x365 IT operations environment. This role handles more complex incidents, mentors' junior analysts, and ensures high-quality customer service while following established ITIL-aligned processes. Key Responsibilities: Respond to and resolve incidents and service requests that require deeper...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

ECS is seeking a Service Desk Support Senior to work in our Winchester, VA office. Please Note: This position is contingent upon contract award. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Description SAIC has an opening for an Information Technology Site Support position in Bedford, IN. This IT position interfaces daily with all employees assigned to a designated work location to support the employee and customer IT requirements and issues. This role ensures seamless IT Operations at designated sites and assists with remote access needs. This onsite position is responsible for supporting three locations in and around the Bedford, IN area. Responsibilities include: Oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Key interface for user support on new accounts, imaging and issuing new desktop & laptop, phone and mobile devices and software needs. IT Support for diagnosing, troubleshooting, repairing and debugging laptop & desktop, servers, networks, phones, printers, AV, VTC, and Software systems. Make...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

ECS is seeking a Tier I Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information Technology Infrastructure Library's [ITIL®] definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for: (1) delivering remote IT support by creating, maintaining, and using knowledge articles1 (2) performing basic troubleshooting to resolve, capture, report, or route incidents and requests. Some of the service desk's functions are replicated in the network/telecom areas. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and...

ECS is seeking a Tier II Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The individual serves as a primary contact for support requests, responding to a wide range of service inquiries and providing necessary information for resolution. They use their technical and operational expertise to configure, operate, and maintain service desk functions with minimal supervision. This includes effective incident management and service request fulfillment. They analyze performance statistics to improve tuning, automation, and optimization efforts. Additionally, they establish and maintain security, capacity, and business continuity documentation as part of the service value system. With extensive experience in customer environments, they conceptualize, construct, test, implement, and operate integrated infrastructure solutions that contribute to value-co-creation. They also actively contribute to the knowledge base to...

ECS is seeking an IT Helpdesk Support Service Specialist to work in our Pocatello, ID office. ECS is seeking a dedicated, TS-cleared Tier 1 Help Desk Support Administrator in Pocatello to deliver front-line technical support for PC, server, and mainframe applications and hardware. You will support approximately 50,000 government and contractor end users both CONUS and OCONUS, including agents, analysts, and mission-critical personnel combating terrorism, espionage, cyber threats, and major criminal activity. Key Responsibilities: Serve as primary point of contact for end-user IT inquiries (phone, self-service portal, etc.) Triage, troubleshoot, and resolve or escalate tickets, ensuring detailed diagnostic notes for downstream teams Perform password changes/resets on all FBI enclaves Install, configure, and support desktop software applications Provide remote desktop support and First-Call Resolution (FCR) whenever possible Keep customers informed of ticket status...

ECS is seeking a Field Service Representative (Bullpen ) to work in a hybrid remote/onsite capacity, with minimum of 3 business days onsite at our Fairfax, VA corporate office and/or our Springfield, VA customer site. Please Note: This position is contingent upon additional funding. ECS is seeking a highly motivated Field Service Representative to support a portfolio of dynamic initiatives for a Department of War (DoW) customer, including GEOINT AI/ML innovation and integration, Gen AI and Large Language Model (LLM) integration, User Interface (UI) support. The ideal candidate is a former Intelligence Analyst who has 4-6 years of experience in analyzing and exploiting Full Motion Video and High-Altitude Static Imagery collected from Intelligence Surveillance Reconnaissance (ISR) platforms. Successful candidates may be asked to exploit and analyze Electro-Optical (EO), Synthetic Aperture Radar (SAR), Infra-Red (IR) imagery and/or video in support of government...

Description SAIC is seeking external and incumbent talent to be considered for positions to support the FDIC ISS Program. This has recently been awarded to SAIC! These positions will provide critical IT operational services in support of FDIC initiatives, ensuring the effective delivery of IT services spanning several core task areas, including: Data Center Operations - Operations, maintenance, and optimization of on-premise and hybrid cloud environments. Network Engineering and Operations - Design, implementation, and support of advanced network infrastructure, ensuring reliable connectivity and security. Unified Communications - Management of enterprise voice, video, and collaboration tools across a distributed workforce. Client Services - Including deskside support, hardware deployment, and end-user support services. Service Desk Operations - Comprehensive help desk services, incident resolution, and customer experience improvement....