3 engineering technician jobs found

Description The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD. The Service Desk (ESD) is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints. This role is Remote from anywhere within the United States Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts Responsible for ticket assignment for completion Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests Recommend system modifications to enhance the usability of Information Systems and network resources Route and...

Description The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD. The Service Desk (ESD) is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints. This role is Remote from anywhere within the United States Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts Responsible for ticket assignment for completion Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests Recommend system modifications to enhance the usability of Information Systems and network resources Route and...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...