SAIC
VA
Description SAIC is seeking a deskside support engineer with at least 7 years of technical support experience in a Microsoft Windows environment. The ideal candidate will specialize in providing Tier 2 and Tier 3 deskside support for diverse hardware and software challenges, offering exceptional troubleshooting, imaging, and deployment expertise. This role requires a strong ability to work independently and within a team to deliver advanced problem resolution, including end-user hardware/software support, mobile device management, and VIP-level assistance. Experience with Apple (macOS/iOS) troubleshooting is preferred, along with familiarity in ITSM systems (e.g., Remedy, ServiceNow). The ideal candidate will excel in diagnosing complex issues, collaborating across technical teams, and maintaining strong customer interactions while performing critical IT services. This is a dynamic role that requires exceptional problem-solving, multitasking, and a commitment to delivering...