4 jobs found

Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support. You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests specific to mobile devices and technologies. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned. This is an ONSITE role in DC Responsibilities: Provide technical support of iOS Devices, mobile services, peripherals, and legacy system equipment. Coordinate with customer to perform lifecycle management, break/fix, iOS upgrades/installations to...

Description We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and...

Description SAIC is seeking a Field Support Manager to manage field sites and staff and provide customer support for Department of Transportation offices across the U.S. The Field Support Manager will coordinate with HQ staff on change, incident resolution, and other support tasks. Manages customer support in the field to include management of local desktop staff and other infrastructure support staff. The ideal candidate has excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail. Ability to independently define and manage large workloads and organize work efficiently. Ability to prioritize and perform multiple tasks on short notice within established deadlines. Ability and willingness to work with and/or lead teams; and capacity for problem-solving. Role is Located Onsite in Washington DC. Primarily responsibilities include: Managing a team of 40 + technicians who schedule...

Description SAIC is seeking a IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients. ONSITE 5 DAYS - Washington, DC. Job Duties: Responsible for providing IT support to end users for complex issues. Escalation points for IT Support Techs level 1 and 2. Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs. Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users. Providing end-user software and hardware troubleshooting and support in-person or over the phone. Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps. Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Applying a thorough knowledge of network configuration...