SAIC
MD
Description We are seeking a proactive, customer-focused Service Desk Specialist to join our team supporting the Office of the Chief Information Officer within a secure operational environment. This position serves as the primary face of IT operations for our end-user community. The role centers on high-touch customer support, rapid issue resolution, and core identity/access administration, including Active Directory, Exchange, and credential issuance. The ideal candidate does not merely close tickets but takes complete ownership of user issues from initial contact through verified resolution. We are looking for a self-starter who thrives on interpersonal communication, possesses high empathy for users operating under tight mission constraints, and actively seeks ways to streamline daily administrative processes without waiting for step-by-step direction. Key Responsibilities: Deliver exceptional, white-glove technical support via phone, walk-in, email, and...