4 jobs found

Description SAIC is looking for a Site Support Technician to support our team in Washington, DC. The Site Support Technician's primary responsibilities include interfacing with our customers staff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking. Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow. Install, configure, and maintain computer systems, peripherals, and software applications. Set up and manage user accounts and access permissions in accordance with company policies. Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security. Provides feedback and customer support regarding product performance problems and...

Description SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role. Position located in Washington, DC, at the Department of Transportation Headquarters. Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays. Responsibilities/Day-to-Day Activities. Provide high-quality technical support for VIP and executive users. Diagnose and resolve hardware, software, and peripheral issues. Perform daily management of technical issues in both in-person and remote capacities. Image and deploy new machines;...

Description This position is full-time On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Remote and Deskside Experience troubleshooting hardware and software issues Troubleshooting Microsoft Windows with latest Windows OS Familiarity with MAC OS Installation and configuration of new machines in a Windows environment. Smart cards / PIV cards (general knowledge)...

Description SAIC is seeking a customer-centric Junior Deskside Support Engineer with a minimum of 2 years of experience providing on-site technical support. Responsible for performing IMAC procedures (Install, Move, Add, Change), hardware/software deployments, and lifecycle refresh activities. The candidate must be proficient in troubleshooting Windows 10/11, Office 365, and Google Workspace, with specific experience in SCCM imaging, VPN support, and Active Directory (navigating the directory, resetting passwords, and moving objects/OUs). Key Responsibilities Provide Tier 2 support for hardware and software diagnostics, including mobile devices and occasional support with VTC/Zoom setups. Document all work in ServiceNow to ensure SLA compliance. Coordinate with vendor technicians for hardware warranty repairs. Act independently in customer environments while collaborating with multi-functional engineering teams. The support will range from simple to complex...