Arrow Electronics
Tlaquepaque, Jalisco, Mexico
Position: Customer Support Associate Job Description: What You'll Be Doing Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist Sales with overall Quote to Order activities. Responsible for Post-order to Invoice, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process. Backlog Management. Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands. Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents). Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing. Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites. Work...