2 jobs found

Description SAIC is seeking outstanding IT candidates to join our Multi-Client Service Desk to support an exceptional SAIC user experience. SAIC leads the way in providing customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support. For the right candidate, this position may be remote anywhere in the United States. We are dedicated to ensuring support for users at every skill level and background, enhancing customer productivity through superior, technically sound, and customer-focused high-value support services. We foster a culture of teamwork and continuous improvement in everything we do, supporting our clients across multiple channels including phone, text chat, and ticket requests. As an Extended Weekend Service Agent , you will serve as the first point of contact, responsible for ensuring that professional support and response standards are met and consistently...

Description SAIC is hiring a Service Desk Agent to support HHS in Cookeville, TN. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. We support our client in many different ways such as telephone calls, chat, email, and online requests. Who We Are Looking For We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise. Responsibilities Provide excellent customer service to professional end users Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests Utilize technical skills, historical records, knowledgebase, and other available tools to...