12 education jobs found

Position: Customer Service Officer Job Description: Principal Accountabilities ● Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. ● Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System)...

Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while...

Position: Customer Support Associate I Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 148 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Nellis Air Force Base, NV . The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family. JOB DUTIES AND RESPONSIBILITES: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Provide software and...

Description SAIC is seeking an MQ-9 Flight Simulator Field Service Representative (FSR) to provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) located at Creech Air Force Base, Las Vegas, NV . The MALET-JSIL Aircrew Trainer (MJAT) is a plug-and-play training capability that converts a tactical MQ-9 Reaper ER Ground Control Station (GCS) into a flight training simulator. The system enables UAS/RPA operators to conduct simulation training as part of initial qualification and follow-on continuation training to maintain proficiency and currency in all required operator tasks. In addition to MJAT support, the FSR will provide software, hardware, and systems support for the JSIL Mission Debrief System (JMDS), the MJAT Rehearsal Local Network (MRLn), the MJAT Stand-alone Trainer (MSAT), and future systems within the MJAT family. JOB DUTIES AND RESPOBNSIBILITIES: Provide software and systems support for the MALET JSIL Aircrew Trainer (MJAT) Provide...

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and...

Description SAIC has an opportunity for a secret cleared Service Desk Hardware Lead position supporting the Enterprise IT contract for NORAD/NORTHCOM in Colorado Springs. The ideal candidate will be responsible for managing hardware benchstock, technical refresh deployments and ensure tickets are submitted in the ITSM tool for all hardware distributed and coordinating with logistics for return of broken/old equipment. Qualifications Required Qualifications: Must have a CompTIA A+ certification and a CompTIA Sec+ certification Must be able to communicate effectively via telephone or in person Must be able to present themselves in a professional manner Must be willing (if needed) to commute to a different location on Peterson SFB Ability to adapt in a fast pace and high demand environment Performing tier 1 troubleshooting at the physical layer Understands the functional difference and capabilities of both Android and Apple IOS systems. Knowledge of and...

Position: Customer Sales Specialist Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide, and over 90 locations are served. A Fortune 500 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Position: Customer Support Manager II Job Description: 主な職務内容 1. オペレーション・顧客サービス管理 受注処理全体を管理・監督し、受注登録、出荷状況、納品、請求、バックログ管理が正確かつ適切に行われるよう管理する 社内向けの売上レポートを作成・提供する 注文状況に関する問い合わせに対応し、顧客注文に関する問題を解決する 顧客維持管理（CRM）全般を担当し、顧客課題の解決や顧客接点戦略の策定・実行に参画する RMA（返品承認）プロセスを管理し、返品・交換・修理対応が迅速かつ正確に行われるよう監督する 顧客サービスに関する問題の解決を推進する 2. エスカレーション案件・業務改善対応 サプライヤー対応、契約レビュー、新規プログラム導入などのエスカレーション案件を解決する 顧客向け特別サービスや新規プログラムに関する業務プロセスの設計・構築・運用を行う 市場調査を実施し、標準価格のない製品について適正利益を確保するための価格設定を管理する 3. チームマネジメント 組織の効率的な運営のため、人材の採用・育成・評価を行う メンバーの教育、トレーニング、キャリア開発を支援する チームメンバーの業務進捗や成果をモニタリングし、レビューを実施する パフォーマンス管理や評価、昇給提案などの人事管理を行う 4. 見積・受注管理 顧客ごとの戦略や見積プロセスに沿って、見積作成・価格提示・受注管理業務を統括する場合がある 職務レベル（Job Complexity） 専門職社員やスーパーバイザーを管理する、または大規模かつ複雑な業務運営チームを統括する 自部門・機能におけるチームの成果および業績に責任を持つ リソースや業務上の課題に対応するため、部門計画や優先順位を調整する 方針・手順・事業計画に基づいて意思決定を行い、上位マネージャーから必要な指導を受ける 社員、同僚、顧客に対して専門的な指導・助言を提供する 小規模チームの成果に責任を持つ 限定的なマネジメント権限を有し、目標設定、評価実施、昇給提案などを行う チームの運営基準を策定し、必要な業務手順が遵守されるよう管理する...

Position: Customer Service Officer Job Description: Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 148 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With  2025 sales of USD $30.9 billion , Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at  www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at  https://www.fiveyearsout.com/ .  Principal Accountabilities ● Provide expert internal and external customer...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...