SAIC
DC
Description VIP Executive Support Team Lead Responsibilities: Coordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance. Deliver "white-glove" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems. Interact daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions. Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite...