3 engineering jobs found

Description SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA. Responsibilities: Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is more technical or sophisticated in nature. Will be involved in customer installation and training. Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation....

ECS is seeking a Tier II Helpdesk to work in our Arlington, VA office. Please Note: This position is contingent upon contract award. The individual serves as a primary contact for support requests, responding to a wide range of service inquiries and providing necessary information for resolution. They use their technical and operational expertise to configure, operate, and maintain service desk functions with minimal supervision. This includes effective incident management and service request fulfillment. They analyze performance statistics to improve tuning, automation, and optimization efforts. Additionally, they establish and maintain security, capacity, and business continuity documentation as part of the service value system. With extensive experience in customer environments, they conceptualize, construct, test, implement, and operate integrated infrastructure solutions that contribute to value-co-creation. They also actively contribute to the knowledge base to...

Description SAIC is seeking external and incumbent talent to be considered for positions to support the FDIC ISS Program. This has recently been awarded to SAIC! These positions will provide critical IT operational services in support of FDIC initiatives, ensuring the effective delivery of IT services spanning several core task areas, including: Data Center Operations - Operations, maintenance, and optimization of on-premise and hybrid cloud environments. Network Engineering and Operations - Design, implementation, and support of advanced network infrastructure, ensuring reliable connectivity and security. Unified Communications - Management of enterprise voice, video, and collaboration tools across a distributed workforce. Client Services - Including deskside support, hardware deployment, and end-user support services. Service Desk Operations - Comprehensive help desk services, incident resolution, and customer experience improvement....