2 information technology jobs found

Description SAIC is looking for a Deskside Support Technician will provide onsite technical support services in compliance with federal contract requirements, agency security standards, and organizational IT policies. This role supports end users with workstation hardware, software, and enterprise platforms, including specialized support for executive leadership requiring white-glove service. The position also includes responsibility for technical documentation, SOP development, and audio/visual (A/V) technology support. Candidates must demonstrate experience with Windows 11, Azure Active Directory, Intune, and Office 365 within a modern enterprise or federal environment. Onsite 5 days a week in Wash D.C. Provide deskside support and troubleshooting for laptops, desktops, mobile devices, printers, peripherals, and workstation equipment. Install, configure, secure, update, and troubleshoot Windows 11 systems in alignment with federal guidelines. Support Azure AD identity...

Description SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a project with the Federal Energy Regulatory Commission (FERC). The Lead Desktop Support Technician Lead will supervise a team of Desktop Support Technicians requiring a high level of customer service and technical proficiency to more than 1,800 users, both on-site and at regional offices. The Lead Desktop Support Technician will be responsible for managing and delivering professional, high quality services directly to the customer, providing both remote and in-person support. The candidate must have strong communication skills, be capable of reporting to all levels of management and attend meetings to present information when required. Primary Responsibilities Include: Provide support to Desktop Support Technicians who are diagnosing, troubleshooting, and supporting user issues. Coordinate customer and support issues to ensure timely...