Arrow Electronics
Gelugor, Penang, Malaysia
Position: Customer Service Representative Job Description: Position Title: Customer Service Representative Business Unit: Arrow Global Service Chain Service Inc. Department: Arrow Global Service Chain Service Inc. / Asia Service Center Reporting Relationship: Customer Service Manager Competency Model: Sales Job Objective: To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes. Key Responsibilities: All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer. Communicate with Asset and Supply Chain...