2 program management jobs found

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will bring expertise in Windows Server,Red Hat Enterprise Linux (RHEL) , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA . Key Responsibilities: Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity Identify technical issue type and elevate/route to appropriate internal...

Description SAIC has an opening for a Senior Service Desk Technician billet in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position. Description of Duties: The candidate will join our IT support team to provide first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. Additionally, the candidate will: Serve as an initial point of contact for IT support requests via phone, email, chat, or ServiceNow Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices Escalate complex or unresolved incidents to...