3 project manager jobs found

Description SAIC is seeking an experienced Service Desk Team Supervisor to oversee daily operations of a 24/7 Service Desk, lead a team of technical support analysts, and manage contractor personnel performance within an IT outsourcing environment. This role serves as the primary escalation point for complex incidents while driving service excellence, SLA compliance, and continuous improvement across all support functions. A critical component of this role is the ability to produce, analyze, and present regular and ad-hoc operational reports utilizing ServiceNow and Genesys platforms. Key Responsibilities Liaise between client organizations and the outsourced service delivery team, participating in client review meetings and status briefings Monitor ticket queues, SLAs, KPIs, and service delivery metrics, generating regular performance reports Serve as primary escalation point for high-priority incidents and complex technical issues at any hour of operation Ensure...

Description SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times. Provides Tier 1 & 2 deskside end-user support with strong interaction skills Troubleshoot hardware and software issues, image Windows 11...

Position: Customer Service Representative - Global Supply Chain Services Job Description: We are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our Global Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency. About the Role Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order...