SAIC
HI
Description SAIC is hiring for a Technical Helpdesk to support the US Army's Army Enterprise Service Desk (AESD) team in Honolulu, HI to resolve technical problems (Tier 1) and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. NOTE: This is a hybrid remote opportunity. This Helpdesk operates 24/7/365 - shift is based on coverage needed. This position can support ~$53k+ (dependent upon education and experience) JOB DESCRIPTION: Apply basic enterprise diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Diagnose, identify, isolate, and analyze problems utilizing historical database records Respond to customer support requests in a fast, efficient and friendly manner Resolve customer incidents and requests if able or assign to higher tiers Route calls to product line...