SAIC
NY
Description SAIC is seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. This position is full-time On-Site with rotating weekend and 2ndshift support Located in Kings Point, NY at the United States Merchant Marine Academy. JOB DESCRIPTION: Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure. Available to be on site as essential personnel and work around academic calendar and support cycles. S upport...