SAIC
DC
Description SAIC is seeking a IT Support Technician 3 to streamline solutions to a growing enterprise environment supporting one of our esteemed Federal clients. ONSITE 5 DAYS - Washington, DC. Job Duties: Responsible for providing IT support to end users for complex issues. Escalation points for IT Support Techs level 1 and 2. Creates, updates and closes, incident, and service requests with the IT service management system. Adheres to IT Processes and SOPs. Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users. Providing end-user software and hardware troubleshooting and support in-person or over the phone. Over 3 years of Intune Suite Experience supporting Windows 11 and Microsoft 365 apps. Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Applying a thorough knowledge of network configuration...