SAIC
VA
Description SAIC seeks a Service Delivery Director to lead all aspects of IT service delivery and client relationship management for a large ITIL infrastructure services contract. The ideal candidate will have extensive experience in managing large-scale, comprehensive IT programs, a history of delivering exceptional service performance, and driving innovative solutions. This role requires a strategic leader with a deep understanding of full IT lifecycle services, a proactive approach to client satisfaction, and a proven ability to deliver transformational results within high-stake environments. Primary responsibilities include: Strategic Leadership and Governance: Act as the senior leader responsible for all aspects of service delivery, ensuring client goals and business strategies are met or exceeded. Maintain a comprehensive understanding of the contract to ensure compliance and seamless service provision. Represent the contractor organization in governance...