Arrow Electronics
Ahmedabad, Gujarat, India
Position: Salesforce CRM Functional Analyst Job Description: Role: Salesforce CRM Functional Analyst Preferred Location: Ahmedabad, Pune, Indore Years of Experience: 06 – 10 years Notice Period – 0-30 Days (Preferred) Role Overview The CRM Functional Analyst serves as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge. This role focuses on process definition, requirements translation, and validation to ensure the merged org supports scalable, standardized B2C operations across Campaign, Leads, Accounts, Contacts, Opportunity, Contract, Renewal, Billing, and Usage processes. Key Responsibilities Business Analysis & Requirements Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities. Translate business requirements into functional specifications, user stories, and acceptance criteria. Map...