4 government jobs found in Remote, UNAVAILABLE

Overview LMI is seeking a Junior Contact Center Training Specialist to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. The Junior Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. This position is ideal for a proactive, detail-oriented professional who enjoys...

Overview LMI seeks a Logistics Consultant to support a Customs and Border Protection office in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and  facilitate  trade and travel. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation. This position can be performed remotely.   Occasional travel may be  required . This position can be performed remotely, with a requirement to be on site in Washington, D.C. when  requested .       LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.     Leveraging our mission-ready...

Overview LMI is seeking a Contact Center Training Specialist to support Product Acceptance & Support (PAS) contact center operations for the United States Postal Service (USPS). This role will support training development, delivery, and continuous improvement across PAS-supported contact centers and programs, including SHIPT, APV, PostalOne, FAST, Informed Delivery, BME, and Mailpiece Design. The Contact Center Training Specialist will help assess training needs, develop and maintain training materials, deliver onboarding and operational training, and support advanced subject matter expert (SME) training for Tier 1, Tier 2, and Tier 3 support environments. This position will also help ensure training content aligns with the PAS common contact center technology stack, including Genesys Cloud, Salesforce, ServiceNow, and AIVA-enabled workflows where applicable. This position is ideal for a proactive, detail-oriented professional who enjoys working in a...

Overview LMI is seeking a Training Operations Lead to support enterprise supplemental training and adoption services for the VA deployment of Genesys Cloud CX across 65+ contact centers.  The training operations lead  is responsible for  day-to-day execution of enterprise training operations,  maintaining  the Integrated Master Training Schedule, aligning delivery with deployment waves, and ensuring schedule integrity during overlapping migrations.  This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment with multiple stakeholders .      Remote work is acceptable with flexibility to go into the office based on client’s request.   LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies...