10 management jobs found

Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Design customer and mission support workflows that improve case resolution, service visibility, and customer experience Develop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions Now Assist Implementation and AI Enablement Lead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure AI-powered features including: Case...

Description SAIC is seeking an IT Operations & Maintenance Oversight SETA to provide expert technical advice to a government customer in support of space launch IT infrastructure. The successful candidate will support the full spectrum of maintenance and change management functions from service transition and integration through operations, maintenance, and disposal. This role requires a detail-oriented, collaborative professional with strong technical acumen and the ability to coordinate across complex, multi-stakeholder environments to minimize operational risk and sustain mission capability. RESPONSIBILITIES: Successful candidate must be able to: Advisory and Customer Engagement: Serve as a liaison and advocate between the IT service delivery vendors, the U.S. Government customer, and our mission partners to ensure shared understanding of expectations, progress, and objectives. Guide stakeholders in adopting standardized service delivery practices...

Description Space Operation Staff Analyst The successful candidate will support the Combined Forces Space Component Command (CFSCC) located at Vandenberg Space Force Base, CA (VSFB). You will have an exciting and important role joining a small team of experts providing operational-level advice to Command Leaders, supporting the development of military space operations plans and policies. This team helps to ensure unity-of-effort in space operations support to theater warfighters, US government and civil agencies, and commercial and foreign partners. In support of this Space Command warfighting organization, you will routinely interface with HQ United States Space Command (USSPACECOM), other USSPACECOM Components, Combatant Commands, assigned and attached subordinate units, Civil and Department of Defense (DoD) agencies, Coalition Partners, and others as necessary to facilitate the execution of missions and tasks. You will conduct international and domestic trips to coordinate...

Description SAIC is seeking an experienced and detail-oriented Test and Evaluation (T&E) Support Lead to oversee the planning, execution, and reporting of comprehensive test and evaluation activities in direct support of government programs and systems. The T&E Support Lead will serve as the primary contractor technical authority for all testing efforts, providing expert support to government stakeholders and ensuring that systems, products, or capabilities meet defined requirements, performance standards, and operational objectives. This role requires strong technical expertise, leadership skills, and the ability to effectively interface with government customers, program offices, and oversight organizations while managing a contractor test team. Key Responsibilities: Government Stakeholder Interface & Support • Serve as the primary contractor point of contact for all T&E-related activities with government program offices, test agencies, and oversight...

Description SAIC is seeking an experienced and detail-oriented Test and Evaluation (T&E) Support Lead to oversee the planning, execution, and reporting of comprehensive test and evaluation activities in direct support of government programs and systems. The T&E Support Lead will serve as the primary contractor technical authority for all testing efforts, providing expert support to government stakeholders and ensuring that systems, products, or capabilities meet defined requirements, performance standards, and operational objectives. This role requires strong technical expertise, leadership skills, and the ability to effectively interface with government customers, program offices, and oversight organizations while managing a contractor test team. Key Responsibilities: Government Stakeholder Interface & Support • Serve as the primary contractor point of contact for all T&E-related activities with government program offices, test agencies, and oversight...

Description SAIC is seeking an IT Services Operations & Maintenance Oversight SETA to provide expert advisory and technical support to Government leadership across IT maintenance operations, change management, and service delivery lifecycle activities. The successful candidate will support the full spectrum of maintenance and change management functions from service transition and integration through operations, maintenance, and disposal. This role requires a detail-oriented, collaborative professional with strong technical acumen and the ability to coordinate across complex, multi-stakeholder environments to minimize operational risk and sustain mission capability. RESPONSIBILITIES: Successful candidate must be able to: Advisory and Customer Engagement: Serve as a liaison and advocate between the IT service delivery vendors, the U.S. Government customer, and our mission partners to ensure shared understanding of expectations, progress, and objectives....

Description SAIC is seeking a motivated, customer-oriented Procurement Analyst to join our team in Washington, DC. In this client-facing role, you will serve as the primary liaison supporting government stakeholders on a variety of procurement and program support activities. You will help ensure that procurements are accurate, compliant, and aligned with program requirements, while also supporting contract renewals, inventory management, and budget activities. Key Responsibilities Verify and process purchase requests as tasked by client procurement staff Review vendor proposals to ensure they meet program needs and requirements Confirm vendor invoices accurately match purchase orders Verify that hardware and software purchases are received in good working condition Provide program support as directed by client management staff Perform inventory management for hardware, software, and related assets Conduct purchase agreement research and market price comparisons...

Description JOB DESCRIPTION: The Army Navy Business Group currently has a career opportunity for a senior fleet training team lead to provide Fleet deployment training exercise support leadership to Commander, U.S. Fleet Forces Command (USFFC) in Norfolk, VA. The ideal candidate for this position is an experienced manager and training SME in Navy exercise program task requirements. In addition, he/she will have excellent public speaking, presentation, and time management skills, as well as a minimum of fifteen (15) years of applicable experience: Technical Lead, Program Lead, or Project Lead and subject matter expert for respective task requirements Master Scenario Event List (MSEL) development and execution processes Tactical/ operational planning, synthetic /live training exercises/ event execution, lessons learned and after-action reporting Conducting fleet training analysis/assessment to identify gaps, training needs and solutions Developing exercise/event...

Description SAIC is seeking an Executive Administrator (EA) to join our National Reconnaissance Office Electro-Optical System Program Office (NRO/ESPO) Front Office team to ensure the effective operations and management of the System Program Office. This position requires the applicant to work in a fast-paced, dynamic environment to support our Government customer execute their duties and responsibilities. Key duties/responsibilities include, but are not limited to: Work in an interactive team environment with Government customer leads, satellite developers, and other subject matter experts. Provide direct onsite support to the SPO Director, Deputy Director, & Chief of Staff. Manage the Director & Deputy Director's calendars, schedules and incoming phone calls. Print out daily calendars for review by the Chief-of-Staff. Coordinate and prepare Government team member business travel requests, including: preparing itineraries; making airline, hotel, and car...

Description SAIC is seeking a skilled Mid-Level Cloud Security Engineer to support the operation, maintenance, troubleshooting, and continuous improvement of cloud security and network security capabilities supporting complex enterprise and federal government environments. The ideal candidate will have a strong foundation in networking, cloud security, proxy technologies, SASE/SSE, and cybersecurity operations , with hands-on experience troubleshooting and maintaining proxy policies and resolving operational security and connectivity issues. This position requires an engineer who is comfortable working in a customer-facing operational environment, managing O&M tickets, investigating technical issues, communicating effectively with customers, collecting system diagnostic logs/packet captures and escalating complex issues to senior engineering staff when appropriate. Key Responsibilities Provide day-to-day support for cloud security, network security, proxy, and...