2 technical targeter jobs found

Description SAIC is looking for a Senior Analyst to support technical requirements gathering, analysis, and solution development for government clients in Washington, DC. This role involves collaborating with developers, testers, and stakeholders to provide strategic guidance for system improvements, application implementations, and operational optimizations. The ideal candidate will have extensive experience with technical requirements analysis, writing specification documents, and working closely with clients in hybrid software development environments. 2 Days on-site and 3 days remote Key Responsibilities: Requirements Analysis: Evaluate, document, and manage detailed client application requirements; facilitate alignment on technical specifications with all stakeholders. System Design & Optimization: Analyze, design, and maintain various application environments and recommend solutions for system enhancements. Troubleshoot technical issues,...

Description Responsibilities: Customer Service Management (CSM) Design, configure, and maintain ServiceNow Customer Service Management (CSM) capabilities, including: Case Management Service Operations Knowledge Management Customer Portals and Experience Components Request and Entitlement Management Digital Engagement and Self-Service capabilities Design customer and mission support workflows that improve case resolution, service visibility, and customer experience Develop and maintain service catalogs, workflows, dashboards, reports, and automation supporting customer-facing operations Configure integrations between ServiceNow CSM and enterprise systems using REST APIs, Integration Hub, and approved middleware solutions Now Assist Implementation and AI Enablement Lead the implementation and configuration of ServiceNow Now Assist capabilities supporting CSM and related business functions Configure AI-powered features including: Case summarization...