2 jobs found in Baltimore

Overview LMI is seeking an experienced Program Manager (PM) to lead the Centers for Medicare & Medicaid Services (CMS) Next Generation Desktop (NGD) program. This position supports CMS’s mission to modernize its customer service capabilities, streamline call center operations, and improve service delivery to beneficiaries and providers. The PM serves as the central point of contact with CMS for all aspects of program delivery, risk management, performance, and communication. Working closely with the Sr. Technical Program Manager (TPM) and Technical Lead, this individual ensures program goals are achieved on schedule, within scope, and in compliance with contract requirements. The ideal candidate brings a deep understanding of CMS, operations, and policy, as well as experience leading large, multi-stakeholder programs focused on call center modernization, service delivery, and organizational effectiveness. LMI is a new breed of digital solutions...

Overview LMI is seeking an experienced Senior Development and Integration Lead to own the technical delivery for a major CRM modernization program migrating from Oracle Siebel CRM to Microsoft Dynamics 365 (Customer Service/Case Management) and implementing an integrated contact center experience leveraging Genesys Cloud CX. This role leads the design, build, and rollout of the end-to-end solution, including data migration, systems integration with Medicare/CMS platforms, agent desktop/CTI integration, and DevSecOps practices aligned with federal security and compliance requirements. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment,...