2 jobs found in Wakefield

Position Summary The IT Business Analyst serves as the liaison between business units and IT, ensuring that technology solutions align with business objectives. This role is responsible for gathering requirements, analyzing processes, recommending improvements, and supporting the successful delivery of IT projects.   Responsibilities Duties includ e, but not limited to:  Partner with business stakeholders to understand goals, processes, and challenges. Gather, document, and validate functional and technical requirements. Analyze current workflows and identify opportunities for process optimization or automation. Translate business needs into clear specifications for developers, engineers, and vendors. Support solution design, system configuration, and integration activities. Develop use cases, process maps, and documentation to support project planning. Assist in creating test plans, conducting user...

Position Summary Odyssey Systems is seeking a skilled and dependable  IT Support Specialist  to provide end-user and systems support across multiple sites. This role will report directly to the  Director of IT  and will serve as a key IT resource supporting a growing organization of approximately 300 indirect and 1800 direct employees.   This position is ideal for a hands-on IT professional who combines strong technical troubleshooting ability with clear, confident communication — especially when supporting VIP stakeholders.   Responsibilities Duties includ e, but not limited to:    End-User Support (Remote + Desk-side) Provide Tier 1 / Tier 2 support for Windows users in a hybrid environment. Troubleshoot and resolve issues across hardware, operating systems, SaaS applications, connectivity, and end user security. Provide professional, high-touch support to all user levels, including executives and other...