7 customer service jobs found

Position Summary Odyssey Systems is seeking a skilled and dependable  IT Support Specialist  to provide end-user and systems support across multiple sites. This role will report directly to the  Director of IT  and will serve as a key IT resource supporting a growing organization of approximately 300 indirect and 1800 direct employees.   This position is ideal for a hands-on IT professional who combines strong technical troubleshooting ability with clear, confident communication — especially when supporting VIP stakeholders.   Responsibilities Duties includ e, but not limited to:    End-User Support (Remote + Desk-side) Provide Tier 1 / Tier 2 support for Windows users in a hybrid environment. Troubleshoot and resolve issues across hardware, operating systems, SaaS applications, connectivity, and end user security. Provide professional, high-touch support to all user levels, including executives and other...

Position Summary Odyssey is seeking a top notch IT Specialist  to support Naval Medical Research Unit Dayton (NAMRU-D).  NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations. Responsibilities Duties include, but not limited to:  Responsible for monitoring, opening, assigning, updating and closing tickets on REMEDY. Troubleshoot assigned tickets using Standard Operating Procedures (SOP's), provide administrative support as required such as granting/revoking network access and file permissions; performing file/directory restorations; installation of desktop software;...

Position Summary Odyssey is currently seeking a Network and Computer Systems Manager to support the Rapid Enterprise Solutions Division (AFLCMC/EBR) provides enabling capabilities to the Armament Directorate by modernizing how AFLCMC/EB designs, develops, tests, and sustains weapon systems. EBR delivers secure digital ecosystems, integrated engineering and productivity tools, workforce training and support, cybersecurity and security assessments, modeling and analysis services, and manages facility operations, human capital, and resources to accelerate solutions delivery to the warfighter. This is a fulltime position based at Eglin AFB with onsite requirements.    Responsibilities Duties include, but not limited to:  Prepare technical implementation plans with integrated solutions, milestones, and timelines. Develop and maintain databases, spreadsheets, and workflows. Provide support for customer access to...

Position Summary Odyssey Systems has an exciting opportunity for a Information Technology Specialist supporting the Air Force Research Laboratory (AFRL) Systems Technology Office (STO). AFRL STO’s mission is to deliver war winning air and space capabilities, to the United States Air Force, though research and development. Responsibilities Duties include, but not limited to:  Install, configure, and maintain operating systems and software applications Provide classified and unclassified network and systems support Diagnose and resolve hardware, software, and network issues Manage system configuration, inventory, and licensing compliance Support secure video teleconferencing (VTC) systems Assist with COMSEC account maintenance and self-inspections Support Configuration Control Board (CCB) activities Enforce Information Assurance and cybersecurity SOPs Provide end-user technical...

Position Summary Odyssey is seeking a top notch Information Technology Specialist to support the Naval Medical Research Unit Dayton (NAMRU-D). NAMRU-D is located at Wright Patterson Air Force Base and is Navy Medicine's world class, global aeromedical research leader. Their efforts and innovative products are aligned with operational requirements to solve the naval and joint warfighter challenges of the future. The unit participates in a wide variety of collaborative efforts with military, government, academic and civilian research organizations.   ***Contingent upon contract award*** Responsibilities Duties includ e, but not limited to:  Monitor, open, assign, update and close tickets on up to 4 separate ticketing systems. Troubleshoot assigned tickets using Standard Operating Procedures (SOPs) outlined at division level, to include weekly updates of trouble tickets. Install desktop software, provide...

Position Summary Odyssey is seeking a Jr. Security Specialist for our  Beavercreek, OH  office. The Jr. Security Specialist will support the security team in the day-to-day operation of the industrial security program and personnel clearance program. Working under direct supervision, this role focuses on task execution, data management, and learning the regulatory framework that governs Odyssey's security operations. The successful candidate will work closely with the Security Manager, AFSO, and Security Specialists to ensure contract security compliance with applicable regulations (NISPOM 32 CFR Part 117, DoD SAP/SCI  Community  and Intelligence Community directives, applicable ICDs, etc.). This is a full-time role in  Beavercreek, OH  with a hybrid work schedule.   Responsibilities Duties includ e, but not limited to:    File, update, and report employee information in national security databases (DISS,...

Position Summary Odyssey Systems has an exciting opportunity for a Configuration Manager supporting the Air Force Life Cycle Management Center (AFLCMC/HBA) at Hanscom Air Force Base, MA.   In this role, you will provide Configuration Management (CM), Quality Assurance (QA), requirements analysis, risk management, and software engineering support in accordance with program Configuration Management Plans, Air Force SEAM processes, and PMO practices.   This is a full-time position located at Hanscom AFB, MA. Responsibilities Duties and responsibilities include but not limited to:  Manage configuration of program artifacts including product baselines, software, engineering documentation, and design drawings Maintain configuration identification, change control, and status accounting processes Manage CM libraries, repositories, and data environments Support and participate in Configuration Control Boards...