119 customer service jobs found

Description SAIC is seeking a Project Integration Specialist to support our customer at Kirtland AFB, NM . As the Technical Project Engineer for the Space Systems Command, your responsibility is to support and oversee all information technology aspects of ground system integration and maintenance. You will work closely with a team of engineers and technicians to ensure the success of the mission. Your job includes designing and implementing new technology solutions, troubleshooting technical issues, and providing technical support. You will also be responsible for ensuring that all systems are running smoothly and efficiently, as well as staying up to date with the latest advancements in ground and cloud-based technology. Your role is crucial in maintaining the operation of space systems, and your innovative ideas and problem-solving skills will be highly valued. Primary Activities Work with cross functional teams (networking, systems admins, cyber, hardware, etc.)...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description SAIC is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 - Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems. This position is on-site inn San Diego, CA. Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner. Manage Jira board and ticket flow to ensure uptime on all systems. Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters. Step in to solve IT related issues for our cutting-edge data and software services platforms....

Description We are seeking a highly motivated Cloud Management Architect to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Cloud Management Architect , you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements...

Description SAIC has an immediate opening for a Senior Systems Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at MacDill AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCOM, J64 VIPER, and ultimately the end-users who operate around the globe 24x7x365....

Description SAIC is seeking an experienced Data Scientist to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site Honolulu, Hawaii. Responsibilities Essential Functions/Job Duties: Develops and implements data analytics techniques and applications to transform raw data into meaningful information using data-oriented programming languages and visualization software. Highly desirable for candidate with experience with AI/ML to design, train, test, and deploy AI and ML models to extract insights and predictions from structured, unstructured, and classified data sources. Apply techniques such as natural language processing (NLP), image recognition, neural networks, and predictive analytics to enhance decision-making processes across diverse DoD missions. Experience with classified data feeds, ensuring the proper handling of sensitive information to remain compliant with DoD and national security...

Description SAIC is seeking you, our latest Help Desk Technician on the Horizon Program to support the United States Space Force's Program Executive Office for Space Domain Aware and Combat Power portfolio in El Segundo, CA . If you like computers, software testing, or just about anything information technology related in the Space and Ground systems field, then this could be the right job for you. Fun stuff you will do on the job: Provide critical call center support for complex environments, operating systems, servers and workstations. Coordinates and performs complex software installations and upgrades to operating systems and layered software packages. Schedules, installations and upgrades in accordance with established IT policies and procedures. Monitors and reports issues to system owners to ensure optimum performance levels and system integrity while minimizing downtime. Ensures workstation/server data integrity by evaluating, implementing, and managing...

Description SAIC is seeking an EIT Mission Manager IT Service Management effort for the Joint Communications Service Element (JCSE) located at Macdill Air Force Base (AFB) in Florida. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. The EIT Mission Lead will provide comprehensive and direct support for the JCSE garrison mission The successful candidate will provide their EIT expertise with the Mission team providing all facets of customer service including installing, maintaining, monitoring, and troubleshooting of telecommunications systems. Responsibilities: Lead day to day MITS garrison IT operations supporting JCSE headquarters, training facilities, and mission preparation environments. Lead a team of personnel across service desk,...

Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval. This role directly supports Task Order execution by ensuring efficient program administration, effective coordination with Government stakeholders, and consistent delivery of high quality program artifacts. Job Responsibilities: Schedule, coordinate, and host a Project Kick-Off Meeting. Provide an introduction between the contractor personnel and Government personnel who will be...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description SAIC is looking for a Web Developer to support a dynamic Research & Development program in Chantilly, Virginia. This position requires an active TS/SCI with CI Poly. The primary duties are to develop, test, and deploy web solutions using custom scripts, web parts and other advanced tool applications. We are looking for a motivated and self-driven individual with a background in information technology.Applicant needs to have strong customer service and communication skills and the ability to learn new concepts quickly. RESPONSIBILITIES: Perform administration and design of government webpages and knowledge repositories across multiple classified and unclassified domains Manage site permissions, groups, user attributes, and pages/portals Develop and implement on-premises content management workflows, including task management, product review and approval, and posting activity Perform spot-checks and quality assurance of posted content Participate in website...

Description SAIC is seeking a TACNET ISEA Network Engineer (Fleet Support) to join our team in San Diego, CA . This position is Remote with expectations to be ON-SITE onboard US Navy ships and shore stations periodically. Candidate will interface with Active-Duty personnel and US Government employees to provide top notch repair support with a focus on United States Navy related networks. Related systems include Automated Digital Networking System (ADNS), Consolidated Afloat Networks and Enterprise Services (CANES), Flank Speed Wireless (FSW) and Navy Exchange Point (NXP) and all associated installed applications. The position may require travel, equal to approximately 25%, both US and international along with some off-hour support. JOB DUTIES: Provide break/fix Information Technology support in a fast paced, high-energy environment. Analyze issues in an Enterprise LAN Shipboard/Cloud Environments to determine the best course of action for resolution. Provide...

Description SAIC is looking for an Information Systems Security Engineer with experience in US Navy IT networks. Work can be performed remotely. Job Duties: Perform ACAS scan of non-production NXP environment to confirm and validate existing vulnerabilities Obtain minor software and patch updates from vendors or repositories such as Windows Server Update Services (WSUS) to prepare and deploy patches/minor software upgrades to non-production NXP environment to remediate vulnerabilities and comply with urgent cybersecurity requirements (IAVAs, IAVBs, CTOs, EXORDs, OPORDs, etc.) Perform ACAS scan of non-production NXP environment to confirm patches/updates deployed addressed vulnerabilities/findings on target devices and appliances Follow Enterprise CM process to document and capture requirement(s) for patch/minor software upgrade Follow Enterprise CM process to update (or generate if required) service/solution documentation and/or models (as applicable) Follow...

Description SAIC is hiring a Windows System Administrator to be located in Pensacola, FL . The successful candidate will be the primary technical resource for Windows Systems Administration. This position requires the ability to assist with the architectural, engineering, administration of Windows infrastructure, as well as participate in the change process and incident response processes. The Windows System Administrator will provide: Desktop support of Windows 11 workstations in a Microsoft Active Directory environment. Microsoft Windows Server 2019, 2022, and 2025 support of virtual and physical servers. Management of VMware virtual environments and virtual networking (virtual distributed switches). Basic networking support to include basic troubleshooting. System patching utilizing Windows Server Update Services (WSUS) and Microsoft Endpoint Configuration Manager (MECM). Verification of system vulnerability compliance by reviewing...

Description SAIC is seeking an Automated Test Software Engineer to join our team in support of the Department of Defense (DoD) Office of the Secretary of Defense (OSD). This position is fully remote. Current project technologies include Azure DevOps, C#, Java, and Selenium. DRRS is looking to add additional test coverage by updating an existing Azure DevOps test pipeline to contain additional automate regression test. The current test cases use selenium and are written in C# and ran through Azure DevOps. Job Duties: Candidate is expected to have a complete understanding of software engineering principles, theories, and concepts. Candidate is required to understand standard .Net web application and service architecture. Candidate must be able to create C# code that uses the Microsoft Visual Studio Test Tool and OpenQA Selenium packages. Requires the ability to quickly understand legacy code, tools and technologies. Candidate should have experience in the application...

Description SAIC is seeking a Senior Systems Engineer to maintain and upgrade customer Linux, Windows, and cloud systems in a secure environment. Duties include but are not limited to: Perform full system upgrades and repairs (Linux and Windows). Troubleshoot and repair operating system (OS) and hardware issues. Perform daily and weekly system backups and recovery while maintaining a log of system problems, errors, failures, and downtime metrics. Maintain hardware and software inventory lists and install software releases and upgrades. Evaluate and install security patches. Create and ensure operation of Active Directory and DNS. Create accounts and set up user specific access while maintaining group policies and procedures. Acquire system accreditation and ensures personnel comply with system security policies. Submit requirements within Service+ for any compute, storage, database, SharePoint, or Tableau infrastructure provisioning to be fulfilled by the...

Description The Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State's (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers' technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2...

Description The Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State's (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers' technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2...

Description The Vanguard 2.2.1 program is seeking a qualified professional to perform as an operations technical resource in support of the Department of State's (DoS) Bureau of Information and Resource Management (IRM). The operations organization provides administrator levels 1/2/3 Information Technologies (IT) support for Microsoft active directory and domain controllers' technologies to domestic and overseas embassies and consulates. The candidate will be responsible for the operations and maintenance of production systems. This includes proactive and corrective maintenance duties, incident management, event management, service request fulfillment, problem management and performance management. The position also requires the proven ability to ensure the highest standard of system maintenance, monitor system performance, install windows server software (patches, etc.), maintain reliable system operation, system availability, training sessions for other level 1 and level 2...