6 field technician jobs found

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical...

Description We are currently seeking a motivated, career and customer service-oriented Executive Support Platinum Technician to begin an exciting and challenging career with SAIC. The Platinum Technician will work with a team of Executive Support Technicians requiring the highest level of customer service and technical proficiency to more than 200 executives. The Platinum Technician will be responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support. The candidate must have strong communication skills and be capable of reporting to all levels of Executive Staff, Service Desk Management and attend high level meetings to present information when required. Primary Responsibilities Include: Provide technical support to Executive Support Technicians who are diagnosing, troubleshooting, and supporting senior executives. Coordinate customer and support issues to ensure timely distribution of...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois approximately 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will join the Service Desk team and under supervision assist users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times. Responsibilities: Provides technical support to field engineers,...

Description SAIC is seeking a Satellite Ground Systems Engineer to support our customer at Kirtland AFB, New Mexico. As a Systems Engineer for the Space Systems Command, your responsibility is to support and oversee all information technology aspects of ground system engineering, integration, development and sustainment. You will work closely with a team of engineers and technicians to ensure the success of the mission. Your job includes designing and implementing new technology solutions, troubleshooting technical issues, and providing technical support. You will also be responsible for ensuring that all systems are running smoothly and efficiently, as well as staying up to date with the latest advancements in ground and cloud-based technology. Your role is crucial in maintaining the operation of space systems, and your innovative ideas and problem-solving skills will be highly valued. Primary Responsibilities: Create Engineering Review Board (ERB) and Change...