21 it support specialist jobs found

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a...

Description SAIC is seeking a Cloud Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will be responsible for the IT Service Management (ITSM) Configuration Management process to identify, track, and manage the baseline Configuration Items (CIs) in an enterprise environment through their lifecycle for the Cloud team Responsibilities: Experience with applying configuration management to cloud environments. Experience with supporting DoD programs...

Description SAIC is seeking a highly skilled Cybersecurity Specialist to join our team at Fort Belvoir, Virginia. The Cyber Security Specialist will perform strategic planning and management, and other advanced and specialized cybersecurity functions. This position encompasses critical aspects of security, requiring expertise in areas such as cloud security architecture and enterprise cyber architecture. Responsibilities: Assist in the selection and deployment of hardware, software, and cloud service providers, including authoring and assessing Service Level Agreements (SLAs). Implement application and data migration strategies, ensuring simplicity, efficiency, and adherence to short- and long-term security and capacity requirements. Research, evaluate, recommend, and integrate new cybersecurity tools, techniques, and technologies to strengthen enterprise security architecture in alignment with IT security strategies. Conduct vulnerability scanning, incident response,...

Description SAIC is seeking a Video Teleconferencing (VTC) Support Specialist to join our team supporting the Army Research Laboratory in Adelphi, MD. Work is performed on site. The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. Job Responsibilities: Set up, configure, and maintain video teleconferencing systems and equipment. Provide real-time technical support for VTC sessions, resolving issues promptly. Troubleshoot hardware, software, and network connectivity problems. Manage and prioritize support tickets through IT ticketing systems....

Description We are seeking an Enterprise Data and AI Solutions Scientist to join our Hyperautomation team. This role is designed for an analytically curious and technically versatile "data hunter" who thrives when the required data source, system, field, or solution has not yet been identified. The successful candidate will lead investigative data-discovery efforts across enterprise platforms, determine where relevant information resides, evaluate its reliability, correlate records across disparate systems, and translate findings into repeatable analytics, AI-enabled data-enrichment capabilities, and automated workflows. This position goes beyond querying known datasets or producing predefined reports. It requires someone who can take an ambiguous business objective, investigate multiple enterprise systems, identify relationships among incomplete or conflicting datasets, and develop an evidence-based approach to solving the problem. This individual will bridge the gap...

Description SAIC's Air Force, Space and Intelligence Business Group is seeking a detail-oriented professional for the role of Knowledge Management and Documentation Specialist to provide KM, documentation support, and process coordination. This position supports knowledge management systems, requirements documentation, and outreach initiatives. The role requires attention to detail, strong organizational skills, and the ability to coordinate across multiple teams and processes. Key Responsibilities Knowledge Management & Collaboration Systems Design, build-out, and sustain Confluence workspaces for organizational knowledge management Create and maintain JIRA templates and workflows with seamless Confluence integration Provide IT support for Confluence and JIRA platforms Testing & Sensitive Activities Documentation Conduct documentation audits to ensure completeness Track and document test results and quality metrics Support Sensitive...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space & Intel Business Group of SAIC is seeking a F5 Engineer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoW and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC provides enterprise IT solutions that deliver highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that...

Description SAIC has an opening for a Senior IT Specialist to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Coronado, CA. The IT Specialist performs Tier one and two network, systems, and phone support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, routers, switches, VTCs, phones, laptops and other IT Specialist...

Description SAIC is looking for a CANES Instructor in San Diego, CA. A challenging instructor position that equips military students with the knowledge and skills to perform operations, system configuration, system administration, network monitoring, troubleshooting, fault isolation, and restoration of Navy communication systems and networks. The instructor works under general direction and well-established procedures, but may also receive detailed instructions on new projects or assignments. Work is evaluated on soundness of judgment, overall instructor and technical support performance and accuracy, team collaboration and support, and customer satisfaction. Instruction of evening classes is occasionally required, but typically less than 20% of the year. Excellent verbal and written communication skills are required. Responsibilities include: • Developing, evaluating and executing training programs and activities to meet customer requirements and team learning and...

Description SAIC is seeking an experienced and highly skilled Integration Lead to join our team supporting unique complex IT and SIGINT solutions. In this leadership role, you will serve as the primary requirements and the systems, applications, and architectures designed to meet them. You will lead a cross-functional integration and engineering team, drive integration and migration planning, and serve as the ultimate advocate for client mission success. This position may require on-site support at customer locations and will directly support ISR and C4ISR programs. Work Environment This is a senior, integration-based leadership role that requires onsite leadership at SAIC and customer sites on Aberdeen Proving Grounds, MD. The Integration Lead will operate at the intersection of technical execution and strategic client engagement, working collaboratively and directly with the SAIC Chief engineer. This is an ideal opportunity for a seasoned professional who thrives in...

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will bring expertise in Windows Server , Red Hat Enterprise Linux (RHEL) , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA. Key Responsibilities: Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity Identify technical issue type and elevate/route to...

Description This is an opening for a Senior Network Engineer to support the Department of State's (DoS) Diplomatic Technology Operations Division. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out U.S. foreign policy missions worldwide. The Operations Division provides enterprise operations and maintenance support worldwide. SAIC's program is named "Vanguard" and is an IT consolidation consisting of the Department's data center, cloud, domestic and foreign network switch, routers and WAN devices. Currently, the role is 3 days onsite and 2 days remote in Springfield, VA or Beltsville, MD. Typically M-F 0830-1700. (Hour's dependent on mission priorities to include potential on-call). Description of Duties: Evaluates, designs, documents, implements, validation testing, and performs problem isolation and resolution, and performance monitoring, tunes, sets standards and maintains a range of network...

Description SAIC is seeking an experienced, detail-oriented Configuration/Change Manager to join our MAJESTIC Joint Program Office (JPO) Team in Springfield, VA . This individual will play a critical role in managing and implementing configuration management (CM) and change management processes to ensure control over enterprise IT systems and software configurations. The role will focus on maintaining system integrity, ensuring proper documentation, and safeguarding configuration baselines in a mission-critical environment. As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders to maintain continuous visibility of configuration changes while ensuring compliance with established policies, frameworks, and best practices. This role requires on-site support in Springfield, VA . Key Responsibilities: Lead and manage configuration management (CM) processes, including identifying, controlling, maintaining,...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize, and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space and Intel Business Group of SAIC is seeking an IT Service Desk Analyst to support a transformational infrastructure program for DCSA. POSITION REQUIRES A TOP SECRET CLEARANCE & Sec+ CERTIFICATION TARGET SALARY is $55K ANNUALLY. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description We are seeking an IT Technical Writer responsible for researching, writing, and editing materials for related IT processes, plans, procedures, work instructions, knowledge articles, reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and/or software and hardware documentation. Obtains technical data from independent observation, review with technical staff members, and/or studies of published materials and existing documentation. Interfaces with users, specialists, analysts, programmers, etc., to obtain background information of technologies, methods, and standards. Revises text and recommend changes in scope, format, and content to ensure conformance with established standards. May edit, standardize, or make changes to material prepared by other writers. Performs final quality assurance on all materials. Note that this role is 5 days onsite (DOT HQ in Washington D.C.) Desired Skills: Able to facilitate IT service...

Description SAIC is seeking a Mid-Level IT Systems Engineer to join our team of diverse IT professionals in delivering innovative solutions to modernize and optimize critical systems for our customers. The ideal candidate will have hands-on experience in systems engineering, strong technical acumen, and a passion for advancing enterprise IT architecture with a focus on modernization, scalability, and resilience. The selected candidate will be instrumental in the design, implementation, and sustainment of next-generation IT systems that support mission-critical operations. The role offers an exciting opportunity to work in a dynamic and collaborative environment embracing leading-edge technologies and methodologies. Key Responsibilities Systems Engineering & Design: Perform systems engineering activities, including requirements analysis, architecture design, and system integration for IT modernization initiatives. Collaborate with stakeholders to develop...