SAIC
DC
Description SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role. Position located in Washington, DC, at the Department of Transportation Headquarters. Shift: 10 AM to 7 PM with flexibility to fulfill on-call rotations for nights, weekends, and holidays. Responsibilities/Day-to-Day Activities. Provide high-quality technical support for VIP and executive users. Diagnose and resolve hardware, software, and peripheral issues. Perform daily management of technical issues in both in-person and remote capacities. Image and deploy new machines;...