3 jobs found

Description SAIC is looking for exceptional IT professionals to join our Civilian Sector as a Senior ServiceNow Developer in support of the continued growth on our Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support. In this role, you will play a pivotal role in enhancing and integrating platform capabilities and module functionalities within the FAA ServiceNow environment. You will be instrumental in supporting the FAA through agile development practices, driving seamless integration of various systems and tools to optimize service Responsibilities Assist in implementing new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities, ensuring appropriate stakeholder engagement and operational integration. Mature and enhance...

Description The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance for the Army Research Laboratory in Adelphi, MD. The Service Desk (ESD) is the focal point for end users to report incidents, submit service requests, seek advice, obtain training, and register complaints. This role is Remote from anywhere within the United States Oversee Tier I and Tier II ticket management, Queue managers, and Quality Assurance Analysts Responsible for ticket assignment for completion Responsible and leads for quality control processes, service improvement and performance monitoring, and problem management Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests Recommend system modifications to enhance the usability of Information Systems and network resources Route and...

Description Position - SW Engineer Associate RESPONSIBILITIES: Ensure the application is properly configured and documented to enable, sustain and maintain interfaces with external commands and systems. Analyze system for efficiencies. Test and implement new technologies following standardized test and implementation procedures. Review existing programs and assists in making refinements, reducing operating time, and improving current techniques. Test changes for usability prior to deployment to the test environment. Provide research, analysis, design, development, documentation, testing, and deployment of modifications. Implement policies and procedures to track server trends. Monitor trends to help prevent systems outages. Resolve technical/data exchange issues with scanning and document recognition software and exchange pertinent information. Work as a member of a PRIDE MOD team. Be responsible for program design, coding, testing, debugging, and documentation....