44 customer support associate jobs found

Description SAIC is seeking a Software Engineer Associate to support the US Navy in Crane, IN . JOB DESCRIPTION: Candidate will serve in the Weapons Platform Integration Branch focusing on the MK49 Remoted Operated Small Arms Mount ISEA project. JOB DUTIES: Supporting all software aspects of the MK 49 MOD 0 ROSAM system and support equipment Support ongoing engineering, troubleshooting, continuous improvements, and system refurbishments Support live-fire test and evaluation events along with collaborating with other branches and divisions within and outside of the Weapon Systems Division (JXN) Candidate should have a strong background in embedded systems and programming in Python and C++ languages Qualifications REQUIRED EXPERIENCE AND CLEARANCE: Bachelor's degree and zero years of experience Experience with Python and C++ languages Communicate well Work within a team to find solutions Document processes and provide...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Seeking a Cloud Engineer who has experience designing, deploying, and supporting AI/ML solutions in the cloud, including data pipelines, model hosting, and...

Description SAIC has an exciting opportunity for a Solutions Architect Principal to join a high-performance team that is spearheading our customers (VA) migration to the cloud. Tremendous growth opportunity working within cloud ecosystem. mission-critical healthcare applications supporting modernization efforts, system enhancements, and healthcare interoperability initiatives associated with legacy healthcare systems. Looking for an engineer who can work at scale and with autonomy, who can be a trusted advisor to our client. This is a 100% Remote role. Job Description Leveraging domain expertise develops comprehensive understanding of customer requirements and leads the development of a complete solution meeting all requirements resulting in a price competitive proposal. Collaborates with business development, capture, proposal, and other team members to optimize our proposed solutions. Identifies technical staff needs to support Pre-B&P and B&P activities....

Description SAIC has an exciting opportunity for a Cloud Computing Engineer Principal to join a high-performance team that is spearheading our customers (VA) migration to the cloud. Tremendous growth opportunity working within cloud ecosystem and using cutting-edge technologies. Looking for an engineer who can work at scale and with autonomy, who can be a trusted advisor to our client. This is a 100% Remote role. Job Description: Create data flow diagrams, cloud diagrams, transition diagrams, and high-level architecture diagrams on Cloud Infrastructure, applications, and systems. Design, develop, deploy, and operate automation technologies for continuous integration (CI) and continuous delivery (CD). Manage and control permissions in the cloud service provider for each cloud application, storage, and service being hosted. Implement, manage, and design monitoring capabilities for cloud architecture and cloud-hosted systems and applications to ensure optimal performance and...

Description Position Overview As a Cloud engineer, you'll use your experience to architect, build, and design solutions that integrate public Cloud services. You will incorporate techniques like Infrastructure as Code to ensure repeatable deployment of resources. You'll provide expertise in the use of Cloud reference architecture and solutions to support software development in a DevOps environment. You will be working in a dual Microsoft Exchange and Google Workspace environment, experience supporting both is required. You should have excellent troubleshooting skills, stay current with industry trends, and should be a team player. Responsibilities: Creating/updating cloud environment configurations to establish/support application workloads, including: Azure Focused: Configuration of Subscriptions, Resource Groups, VNETs, Subnets, load balancers, App Services, Azure Batch, Virtual Machines, resource tagging, billing, policy implementation, and...

Description Team SAIC is currently seeking a motivated and experienced Virtual Desktop Infrastructure (VDI) Support Specialist to join our team at the Pentagon in Arlington, VA. You will provide on-site technical support for a Department of Defense customer's VDI environment. The environment includes Citrix Virtual Desktops and Apps and Omnissa Horizon 8. This individual will support end users, troubleshoot VDI-related issues, manage tickets through ServiceNow, and work with infrastructure and engineering teams to maintain reliable virtual desktop services. Responsibilities: Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8. Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues. Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams. Receive, document, prioritize,...

Description SAIC is seeking a skilled and motivated Cloud Engineer Principal with FinOps KION experience to join our Cloud Service Delivery team. In this role, you will design, build, and manage secure, scalable cloud environments tailored to mission-critical needs for our federal and defense customers. Our team delivers full-spectrum cloud and cyber service delivery across AWS, Microsoft Azure, Google Cloud (GCP), and Oracle Cloud (OCI), supporting enterprise-grade solutions aligned FinOps best practices. You will work alongside a dynamic team of engineers and architects to deliver innovative cloud solutions that support national security and government modernization initiatives. Customers include Civilian, Commercial, Federal, DoD (Department of Defense), Space, Intel Our Cloud Service Delivery team is proud to support the full spectrum of government and industry partners - from civilian agencies and commercial enterprises to the most sensitive defense, space, and...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements Serving...

Description SAIC is pleased to announce a Navy Networks Instructor position for the Naval Waterfront Training Delivery (WFTD) Program. Work is performed onsite in Pearl Harbor, HI. A challenging instructor position that equips military students with the knowledge and skills to perform operations, system configuration, system administration, network monitoring, troubleshooting, fault isolation, and restoration of Navy communication systems and networks. Responsibilities Include: Developing, evaluating and executing training programs and activities to meet customer requirements and team learning and performance objectives Preparing training materials and lab equipment for course delivery Setting up and instructing both classroom and practical hands-on portions of each course Performing system administration and maintenance on course technical training equipment Preparing and instructing courses using standard Navy training practices and procedures...

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: Provide Tier I and Tier II technical support for hardware and software. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required...

Description SAIC is searching for an Infrastructure Systems Administrator to support one of the foundational networks in the Joint Expeditionary Command and Control (JEXC2) family of systems. JEXC2 systems are made up of various command, control, communications, computers and intelligence subsystems and networks, including associated infrastructure and communications equipment. Work will be performed onsite in Panama City Beach, FL. Local candidates are encouraged to apply. The ideal candidate will have a strong background in virtualization technology and demonstrable experience working with VMware products. You will design, configure and support a virtual system where you will maintain its operational state, perform upgrades and implement improvements to the VMware infrastructure. Responsibilities: Design, install, and administer VMware and Hyper V virtualization products including but not limited to: Hypervisor SDN Orchestration vSphere ESXi VCSA NSX-T vSAN AOS...

Description SAIC is searching for a motivated, career and customer-oriented Senior Software Test Engineer who performs high-level, day-to-day software testing solutions to join our team and begin an exciting and challenging career. This is a 100% Remote role. Job Description: Develops and executes test plans, test cases, and test procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Develops test plans, test schedule, and approach. Writes test cases and scripts and identifies data for test scenarios. Conducts a walk through on test case/script with Test Managers, Requirement Leads, Project Managers, and Development Leads. Performs and leads tests of software and/or IT systems to ensure proper operation and freedom from defects. Performs verification activities on work products using defined methods, procedures and criteria with an appropriate verification environment. Documents and communicates...

Description SAIC is seeking a Process Systems Engineer to join our team of the Air Operations Center Weapons System (AOC WS) Falconer Program. The ideal candidate will drive optimization, continuous improvement, and systems-level thinking across our enterprise programs. Unlike traditional IT infrastructure roles, this position focuses on engineering lifecycle management, business process re-engineering, and stakeholder requirement translation. This position requires technical engineering experience, with a demonstrated understanding and application of systems engineering and configuration management principles and processes, mission planning/scheduling along with experience in systems engineering and sustainment of existing baselines. The position requires an understanding of data normalization and standardization, data integrity, and data and workflow identification and analysis. The successful candidate will be effective at face-to-face interaction with customers and other...

Description SAIC is seeking an Oracle Architect to join our team in Arlington, VA. The candidate will be responsible for the design, installation, monitoring, and maintenance of Oracle database environments and associated data architecture. They will work directly with customers in a technical role to ensure smooth adoption of Oracle solutions, provide expert guidance on database best practices, and help develop optimized, scalable data architectures. Key duties include: Lead the installation, configuration, and setup of Oracle database environments. Participate in deployment, migration, and implementation planning with customers. Monitor, tune, and optimize Oracle databases for performance, availability, and reliability. Develop and maintain technical documentation to support custom applications and database solutions. Collaborate with engineering and application teams to align data architecture with mission and business objectives. Qualifications...

Description SAIC is seeking a V22 Cameo System Administrator to provide on-site, first-level hardware and software support for the Comprehensive Automated Maintenance Environment-Optimized (CAMEO) suite located at multiple locations aboard Naval Base Norfolk, VA . The CAMEO System Administrator (CSA) will be expected to gain a working knowledge of the CAMEO suite and associated processes. Experience operating within a military aviation maintenance environment and having procedural knowledge is valued. The CSA is the first line of support when issues are identified and is expected to troubleshoot and resolve those issues. JOB DUTIES : Act as a liaison with CAMEO support groups (i.e. NAVAIR, Bell, Boeing, etc.) on technical issues with PEMAs and server equipment. Assist the Fleet Support Team, Rolls Royce, and Bell/Boeing representatives with flight data verification and retrieval Coordinate all necessary repairs, replacement, refresh, configuration,...

Description SAIC is seeking a Network Integration Engineer to configure, secure, test, document, and deploy networked systems supporting high-fidelity training simulators for the Unmanned Aerial System (UAS) community in Huntsville, AL. This position is hands-on and combines hardware rack integration, network configuration, operating-system administration, cybersecurity implementation, and functional testing. The Network Integration Engineer will stage and integrate servers, manage switches, routers, firewalls, power distribution units, graphics systems, and user control consoles into portable and fixed-site solutions. The individual will establish approved system and network baselines; configure connectivity and access-control services; execute integration and regression testing; troubleshoot hardware, software, and network issues; and prepare systems for shipment, field installation, and operational use. The Network Integration Engineer will be responsible for but not...

Description SAIC is seeking a well-rounded Systems Engineer to lead a team of EEs & MEs, and other project personnel to deliver concepts and products related to weapon systems, aircraft and other military systems. The candidate will directly support Government program(s) as project lead throughout the entire program lifecycle. The candidate will support all aspects of design to include, but not limited to, design, development, documentation, testing and production transition. Candidate will be expected to possess excellent communication skills to interface to multi-disciplinary design team and logistics team. Candidate will also perform detailed trade studies, requirements allocation and interface definition studies to translate customer requirements into engineering specifications. Candidate will author documents to system compliance with customer requirements. As part of daily duties, candidate ensures the effective team implementation of product requirements into total...

Description SAIC is seeking an experienced and dynamic Program Manager to lead our El Paso office in support of Space and Missile Defense Command Modeling and Simulation Development. This is a permanent, full-time, on-site position responsible for overseeing a team of approximately 30 software development professionals delivering critical code upgrades in support of both space and integrated air and missile defense exercises worldwide. Responsibilities : Provide overall program leadership and management for the El Paso office, ensuring successful execution across cost, schedule, and performance objectives Manage a ~$13M program budget, balancing priorities across multiple customers and funding sources Lead, mentor, and develop a team of approximately 30 personnel, with 3-4 direct-report team leads Oversee all aspects of the software development lifecycle, including development, testing, and delivery of code upgrades to support air defense exercises globally Manage...

QED Systems, LLC, is currently recruiting an Information Systems Security Officer (ISSO) to join our team at Fort Belvoir, VA to support our customer, Project Manager Terrestrial Sensors (PM TS) . Duties: Provide technical support to the Government PM in overseeing the development of all documentation and coordination for the establishment of the Authority to Operate (ATO) for the Program Offices' systems. Perform the duties of the Lead Information Systems Security Officer (ISSO) for PM TS and subordinate Product Offices. Assist the Government with preparing and implementing the Information Systems (IS) accreditation program IAW the DoD Information Assurance Certification, Enterprise Mission Assurance Support Service, certificates of networthiness, including all reports required by the Risk Management Framework (RMF) and the Federal Information Security Management Act (FISMA) of 2002. Assist the Government with accrediting and reaccrediting PM TS and its Program...

Description Join a mission driven satellite program at the forefront of national defense innovation. Our team is developing cutting edge technologies that directly support critical Department of War priorities, combining both proven and first-of-their-kind capabilities that have never been applied in space. Operating within a fast-paced acquisition environment, we benefit from streamlined authorities and direct access to senior Government decisionmakers, enabling us to move quickly and execute aggressive schedules using the most innovative contracting strategies available. SAIC is seeking self-directed leaders who skillfully navigate ambiguity, solve complex challenges, and bring diverse expertise to a dynamic environment focused on delivering capability rapidly. Success here requires adaptability, initiative, and a willingness to wear multiple hats in support of a high impact mission. Candidates experienced as USAF/USSF acquisition officers (AFSC: 63A), USAF/USSF civil...