20 it support specialist jobs found

Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a...

Description SAIC is seeking a highly skilled Enterprise IT Operations Manager on the NITES program responsible for operations and overall IT Service Management (ITSM) for a critical NORAD/NORTHCOM mission. The ideal candidate will be responsible for managing large-scale IT operations activities to ensure the availability, reliability, scalability, and security of systems supporting mission-critical environments. This individual will oversee the planning, integration, and execution of enterprise IT services, ensuring full compliance with DoD policies, procedures, and standards. The Enterprise IT Operations Manager will work closely with leadership across the command, external partners, and vendors to deliver superior IT services and proactive problem resolution. This role requires a strong background in ITSM, enterprise Operations and Maintenance, and DoD operational requirements, with proven leadership experience managing geographically dispersed teams in a high-stakes...

Description SAIC is seeking a Cloud Configuration Management Specialist to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will be responsible for the IT Service Management (ITSM) Configuration Management process to identify, track, and manage the baseline Configuration Items (CIs) in an enterprise environment through their lifecycle for the Cloud team Responsibilities: Experience with applying configuration management to cloud environments. Experience with supporting DoD programs...

Description SAIC is seeking a highly skilled Cybersecurity Specialist to join our team at Fort Belvoir, Virginia. The Cyber Security Specialist will perform strategic planning and management, and other advanced and specialized cybersecurity functions. This position encompasses critical aspects of security, requiring expertise in areas such as cloud security architecture and enterprise cyber architecture. Responsibilities: Assist in the selection and deployment of hardware, software, and cloud service providers, including authoring and assessing Service Level Agreements (SLAs). Implement application and data migration strategies, ensuring simplicity, efficiency, and adherence to short- and long-term security and capacity requirements. Research, evaluate, recommend, and integrate new cybersecurity tools, techniques, and technologies to strengthen enterprise security architecture in alignment with IT security strategies. Conduct vulnerability scanning, incident response,...

Description We are seeking an Enterprise Data and AI Solutions Scientist to join our Hyperautomation team. This role is designed for an analytically curious and technically versatile "data hunter" who thrives when the required data source, system, field, or solution has not yet been identified. The successful candidate will lead investigative data-discovery efforts across enterprise platforms, determine where relevant information resides, evaluate its reliability, correlate records across disparate systems, and translate findings into repeatable analytics, AI-enabled data-enrichment capabilities, and automated workflows. This position goes beyond querying known datasets or producing predefined reports. It requires someone who can take an ambiguous business objective, investigate multiple enterprise systems, identify relationships among incomplete or conflicting datasets, and develop an evidence-based approach to solving the problem. This individual will bridge the gap...

Description SAIC's Air Force, Space and Intelligence Business Group is seeking a detail-oriented professional for the role of Knowledge Management and Documentation Specialist to provide KM, documentation support, and process coordination. This position supports knowledge management systems, requirements documentation, and outreach initiatives. The role requires attention to detail, strong organizational skills, and the ability to coordinate across multiple teams and processes. Key Responsibilities Knowledge Management & Collaboration Systems Design, build-out, and sustain Confluence workspaces for organizational knowledge management Create and maintain JIRA templates and workflows with seamless Confluence integration Provide IT support for Confluence and JIRA platforms Testing & Sensitive Activities Documentation Conduct documentation audits to ensure completeness Track and document test results and quality metrics Support Sensitive...

Description Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space & Intel Business Group of SAIC is seeking a F5 Engineer to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoW and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC provides enterprise IT solutions that deliver highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that...

Description SAIC has an opening for a Senior IT Specialist to support the USSOCOM SITEC 3 Enterprise Operations and Maintenance (EOM) contract. The USSOCOM mission is to provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks. You will support the USSOCOM mission as we partner with SOF military and civilian members to provide world-class IT services and support that connect over 70,000 users around the world in the areas of software development / maintenance, network services, security, end-user computing, and test and evaluation. This position is based on-site at Coronado, CA. The IT Specialist performs Tier one and two network, systems, and phone support in accordance with the SIE OPORD. This position provides administration of network and communications systems, including, but not limited to, routers, switches, VTCs, phones, laptops and other IT Specialist...

Description SAIC is looking for a CANES Instructor in San Diego, CA. A challenging instructor position that equips military students with the knowledge and skills to perform operations, system configuration, system administration, network monitoring, troubleshooting, fault isolation, and restoration of Navy communication systems and networks. The instructor works under general direction and well-established procedures, but may also receive detailed instructions on new projects or assignments. Work is evaluated on soundness of judgment, overall instructor and technical support performance and accuracy, team collaboration and support, and customer satisfaction. Instruction of evening classes is occasionally required, but typically less than 20% of the year. Excellent verbal and written communication skills are required. Responsibilities include: • Developing, evaluating and executing training programs and activities to meet customer requirements and team learning and...

Description SAIC is seeking an experienced and highly skilled Integration Lead to join our team supporting unique complex IT and SIGINT solutions. In this leadership role, you will serve as the primary requirements and the systems, applications, and architectures designed to meet them. You will lead a cross-functional integration and engineering team, drive integration and migration planning, and serve as the ultimate advocate for client mission success. This position may require on-site support at customer locations and will directly support ISR and C4ISR programs. Work Environment This is a senior, integration-based leadership role that requires onsite leadership at SAIC and customer sites on Aberdeen Proving Grounds, MD. The Integration Lead will operate at the intersection of technical execution and strategic client engagement, working collaboratively and directly with the SAIC Chief engineer. This is an ideal opportunity for a seasoned professional who thrives in...

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will bring expertise in Windows Server , Red Hat Enterprise Linux (RHEL) , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at Springfield, VA. Key Responsibilities: Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity Identify technical issue type and elevate/route to...

Description SAIC is seeking an experienced, detail-oriented Configuration/Change Manager to join our MAJESTIC Joint Program Office (JPO) Team in Springfield, VA . This individual will play a critical role in managing and implementing configuration management (CM) and change management processes to ensure control over enterprise IT systems and software configurations. The role will focus on maintaining system integrity, ensuring proper documentation, and safeguarding configuration baselines in a mission-critical environment. As a Configuration/Change Manager, you will work closely with system owners, engineers, and stakeholders to maintain continuous visibility of configuration changes while ensuring compliance with established policies, frameworks, and best practices. This role requires on-site support in Springfield, VA . Key Responsibilities: Lead and manage configuration management (CM) processes, including identifying, controlling, maintaining,...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description SAIC is seeking a skilled and motivated Senior ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The Senior ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must...

Description SAIC has opportunities for a Fully Remote , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission. Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Service Desk Analyst Experience/Knowledge Required...

Description This position is located in Decatur, GA. SAIC has an immediate opening for a PC/Technical Support Technician. SAIC requires PC Technician to provide support for the United States Army Reserve Command (USARC) and USAR enterprise users. The PC Technician position provides support for day-to-day operations for USARC while located at Decatur, GA. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between USARC and USARC enterprise users across multiple domains. Job Description: Provide front-line and tier 2 support to end users to include interacting with network services, physical...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking a Mid-Level IT Systems Engineer to join our team of diverse IT professionals in delivering innovative solutions to modernize and optimize critical systems for our customers. The ideal candidate will have hands-on experience in systems engineering, strong technical acumen, and a passion for advancing enterprise IT architecture with a focus on modernization, scalability, and resilience. The selected candidate will be instrumental in the design, implementation, and sustainment of next-generation IT systems that support mission-critical operations. The role offers an exciting opportunity to work in a dynamic and collaborative environment embracing leading-edge technologies and methodologies. Key Responsibilities Systems Engineering & Design: Perform systems engineering activities, including requirements analysis, architecture design, and system integration for IT modernization initiatives. Collaborate with stakeholders to develop...

Description SAIC is seeking a skilled and motivated Solutions Architect to support an enterprise IT environment. This position focuses on designing, developing, implementing, and optimizing innovative solutions to address complex business and mission challenges. The Solutions Architect will oversee the overall architecture, integration, and strategy of IT systems, ensuring high performance, scalability, and security for all delivered solutions. The successful candidate will collaborate with cross-functional teams, including stakeholders, project managers, technical specialists, and leadership, to create and deliver effective technical roadmaps. This role requires a deep understanding of enterprise IT environments, modern technologies, on-prem and cloud platforms, and best practices in solution design. All work must be performed on-site inSpringfield, VA. Key Responsibilities: Solution Design and Architecture: Design and develop enterprise solutions by defining...