545 customer service jobs found

Overview LMI is seeking an experienced Customer Experience and Service Design Lead to support the Retail and Delivery Modernization Program for a nationwide parcel logistics and retail organization. This program is modernizing retail technology, operations, and service delivery across thousands of locations while improving the experiences of customers and employees.   This is a hands-on leadership role for an experienced practitioner who can lead and develop a customer experience team while personally performing the detailed work required to move the program forward. The successful candidate will be comfortable shifting between strategy and execution , setting direction, mentoring team members, planning research, conducting fieldwork, synthesizing data, developing journey maps and service blueprints, facilitating stakeholder sessions, and translating findings into actionable recommendations.   The ideal candidate is a collaborative and...

Position: CRM Functional Analyst Job Description: Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group (16,500 employees spread across 58 countries, turnover + $29 billion), provides IT professionals (service companies, publishers and integrators) with global technological solutions associated with offers of training and services, in 5 main segments: servers, storage and virtualization, networks and security, infrastructure software and Cloud solutions. As part of its growth, ARROW ECS is strengthening its teams and is looking for a CRM Functional Analyst Key Responsibilities Business Analysis & Requirements Partner with business stakeholders to understand business processes, challenges, and desired outcomes. Lead discovery sessions and translate business requirements into clear functional requirements, user stories, acceptance criteria, and process flows. Analyze existing processes and recommend opportunities for...

Overview LMI is seeking a Project Management Training Specialist to coordinate learner services and virtual training operations for Department of Veterans Affairs (VA) technology modernization initiatives. This position combines scheduling, learning management system administration, live-session production, completion tracking, and responsive user support to ensure that training is accessible, reliable, and easy to navigate.   The Project Training Management Specialist will coordinate instructor calendars and class rosters, prepare and moderate Microsoft Teams or Webex sessions, maintain accurate enrollment and completion records, and assist learners with course access and common Jira questions. The specialist will work closely with Agile instructors, instructional designers, platform support staff, and program operations to resolve issues and keep learning activities running smoothly. This is not simply an event-scheduling role. A successful specialist...

Overview LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities LMI is seeking a skilled Senior System Admin   at our headquarters office in Colorado Springs CO.     Responsibilities of the position may...

About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Overview We are seeking an experienced Audio/Video (A/V) Support Technician (L1) to provide technical leadership, Tier III problem resolution, end-to-end deployment support, and vendor engagement support for our Federal customer.  In...

Description SAIC has an exciting opportunity for a strong and dynamic Infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency. We are looking for someone with the ability to manage a team of over 140 people and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Duties Provides day-to-day management and supervision of overall Enterprise Infrastructure personnel, involving multiple projects and groups of personnel at multiple locations. Organizes, directs, and coordinates the planning and execution of Infrastructure-related service delivery and business growth activities. Demonstrates outstanding written and verbal communication skills. Effective at...

Description Position Overview SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment. This role is not currently open and is being maintained as a contingency. We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts. Job Duties Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects. Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities. Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between...

Description SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems. Responsibilities: Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues. Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Seeking a Cloud Engineer who has experience designing, deploying, and supporting AI/ML solutions in the cloud, including data pipelines, model hosting, and...

Overview LMI is seeking a skilled Business Financial Manager  to support a Customs and Border Protection customer . Successful LMI Business Financial Manager will demonstrate competency in DHS budget process, financial analysis, SAP, project execution, leadership critical thinking, relationship management, and business growth while upholding the highest standard of ethical behavior. This telework position will require 1 day per week on client site in Washington, DC.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on...

Position: Integration Support Specialist Job Description: Arrow Enterprise Computing Solutions  (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link :  https://www.arrow.com/globalecs/ ). Purpose Own the technical implementation and support of CRM integrations between the Sales Portal and partners' existing systems. Ensure standard connectors are successfully deployed, support complex integration requirements, and act as the technical expert for partner-facing integration activities. Key Responsibilities Configure, test, and deploy standard CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics , including...

Description SAIC has an immediate opening for top talent to join our team supporting an Intelligence Community (IC) customer at the NRO as a full-time IT Procurement and Asset Management (IPAM) Project SETA in the Northern Virginia area. Qualified candidates must have a current TS/SCI with Polygraph clearance. Job Description: Provide project management SETA support to assist an Intelligence Community (IC) customer by providing technical expertise, continuity of effort, and value-added judgement to advise senior customer leadership on a full spectrum of project management and systems engineering activities. Facilitate user access for enterprise procurement tool, manage and report lifecycle metrics, maintain records, administer communications, and afford data integrity and uniformity for our IT Procurement and Asset Management (IPAM) customer(s). Lead and/or support contract program management for one or more of the following areas: enterprise IT networks, user facing...

Description SAIC is seeking a Dynamics 365 Software Developer located at Pearl City in Hawaii to support USPACOM to design, develop, configure, and support enterprise-level Dynamics 365 and Power Platform solutions within a US Government-owned Cloud environment as well as manage integrations with third-party systems and implement CI/CD pipelines for Dynamics 365 deployments, ensuring solutions align with organizational objectives, drive measurable business outcomes, and maintain operational excellence. JOB DESCRIPTION: Lead end-to-end development of Dynamics 365 Customer Service and Field Service configurations, customizations, and extensions. Design and implement server-side plugins and custom workflow activities in C#/.NET using Microsoft best practices. Build and maintain model-driven and canvas apps in Power Apps with responsive UI/UX aligned to stakeholder needs. Create integrations between Dynamics 365 and external systems via REST APIs, Azure...

Description SAIC is looking for a SharePoint Designer to support a dynamic Research & Development program in Chantilly, Virginia. This position requires an active TS/SCI with CI Poly. The primary duties are to develop, test, and deploy web solutions using custom scripts, web parts and other advanced tool applications. We are looking for a motivated and self-driven individual with a background in information technology. Applicant needs to have strong customer service and communication skills and the ability to learn new concepts quickly. Qualifications Responsibilities: • Perform administration and design of government web-pages and knowledge repositories across multiple classified and unclassified domains • Manage site permissions, groups, user attributes, and pages/portals • Create and implement content management workflows, including task management, product review and approval, and posting activity • Perform spot-checks and quality assurance of...

Description SAIC is seeking a Business Process and Operations Specialist to aid customer organization's Chief of Program Support and Director's Action Group (DAG) in managing program office-level processes and products central to business and acquisition operations. This position requires a daily presence with high-level customers and provides advice to program office leadership on program office governance documents, training programs, communication, management information system support and procurement, and records management plans. This position requires an active TS/SCI with Poly to start and is located in Chantilly, VA . Functions Include: Execute SPO training program for over 50 Government employees. The training program includes, but is not limited to a quarterly orientation course, a web-based SPO learning center, and routine brown bag sessions for topics deemed timely or of special focus. Collaborate with customer Chief of Program Support to process...

Position: Customer Sales Specialist Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to...

Description VIP Executive Support Team Lead Responsibilities: Coordinate and lead a 4 man Executive/VIP Support Team day-to-day operations, including managing team scheduling, workload distribution, ticket queue health, escalations, and SLA performance. Deliver "white-glove" technical support to executive-level customers under minimal to no supervision, interacting with network services, software systems engineering, security, and asset management to restore service, resolve complex issues, and identify core problems. Interact daily with executive-level customers, supervisors, and peer groups to manage workflow in a timely and professional manner. Provide executive-level communications during incidents and service disruptions. Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone, iPad, Android) and deployable network communication systems, strategic and tactical multi-channel satellite...

Description Team SAIC is currently seeking a motivated and experienced Virtual Desktop Infrastructure (VDI) Support Specialist to join our team at the Pentagon in Arlington, VA. You will provide on-site technical support for a Department of Defense customer's VDI environment. The environment includes Citrix Virtual Desktops and Apps and Omnissa Horizon 8. This individual will support end users, troubleshoot VDI-related issues, manage tickets through ServiceNow, and work with infrastructure and engineering teams to maintain reliable virtual desktop services. Responsibilities: Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8. Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues. Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams. Receive, document, prioritize,...

Position: Dutch speaking Technical Support Specialist 4 - NetApp Job Description: Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy.   Key Responsibilities: Ensure operational continuity of NetApp systems on-premises or in the cloud Execute centralized deployment services Handle customer tickets in a professional way as per Arrow’s ways of working. Provide monthly activity reports to customers Respond to system alerts, support tickets, and customer change requests Serve as the technical advisor and point of contact for customers Collaborate with internal teams and NetApp support to ensure a high-quality...

Description SAIC is seeking a Computer User Support Specialist to support an IT support effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6). The successful candidate will assist the as the primary point of contact for users experiencing a service disruption or requesting a service and/or a service change. They will document and facilitate service requests and restore normal service to the user IAW priority level response times. Provides Tier 1 & 2 deskside end-user support with strong interaction skills Troubleshoot hardware and software issues, image Windows 11...