3 configuration analyst jobs found

Position Summary The Helpdesk Analyst serves as the organization’s front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed.   Responsibilities Duties include, but not limited to:  End-User Support Respond to technical inquiries via phone, email, chat, remote session, or in person. Diagnose and resolve hardware/software issues across desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot operating system errors, application issues, and network connectivity problems. Provide professional, high-touch support to users at all levels, including VIPs. Walk users through...

Position Summary The Helpdesk Analyst serves as the organization’s front-line technical support resource, assisting end users with a wide range of hardware, software, and account-related issues. This role requires strong troubleshooting ability, exceptional customer service, and the capacity to triage and resolve incidents in a fast-paced environment. Analysts may resolve issues directly or escalate complex problems to senior IT personnel when needed.   Responsibilities Duties include, but not limited to:  End-User Support Respond to technical inquiries via phone, email, chat, remote session, or in person. Diagnose and resolve hardware/software issues across desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot operating system errors, application issues, and network connectivity problems. Provide professional, high-touch support to users at all levels, including VIPs. Walk users through...

Basic Qualifications Requires a Bachelor’s or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience.   CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is obtainable within a reasonable amount of time after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The...