5 customer service jobs found

Overview As a Mission Manager, you will serve as the primary owner of pilot implementations, working directly with customers to deploy, adapt, and validate LMI’s solutions in operational environments. You will operate at the intersection of solution engineering, customer engagement, and program execution, leading deployments, troubleshooting challenges, and ensuring the solution delivers measurable value in the field. This role requires a high degree of ownership, adaptability, and problem-solving, as pilots often involve evolving requirements, real-world constraints, and dynamic stakeholder needs.   Mission Managers are responsible not only for successful pilot execution, but also for translating pilot outcomes into a path toward enterprise-scale implementation. You will capture and synthesize customer feedback, usage patterns, and operational insights to inform solution improvements, strengthen adoption, and support expansion decisions. In this role, you...

Overview LMI is seeking a skilled Technical Project Specialist – (TPS) to support Software Modernization / Cloud Transformation under a large and complex United States Postal Service (USPS) portfolio. A qualified Technical Project Specialist will have over 8 years of experience supporting government contracts by overseeing complex software development initiatives, coordinating cross-functional teams, managing resource allocation and project schedules, and driving technology modernization activities—including cloud migration and business process transformation. The candidate must demonstrate a proven ability to track and manage multiple project interdependencies, apply critical thinking to resolve complex challenges, and perform resource management functions—all while upholding the highest ethical standards. The primary responsibility will be to support the USPS Program Manager in delivering client commitments and showcasing LMI as a trusted consulting partner...

Overview LMI is seeking a Retail Technology Modernization Specialist with deep experience in retail and logistics technology ecosystems to support a major retail transformation initiative. This role provides expert guidance on retail systems, equipment, and operational workflows and is responsible for assessing the current technical landscape and developing modernization strategies rooted in operational feasibility and industry best practices.    LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.   Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI...

Overview We’re looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for federal missions. You’ll be the primary customer success contact: building relationships with users and stakeholders, surfacing pain points, driving adoption, and making sure the LIGER team delivers against what matters. This position requires the ability to obtain a CBP Background Investigation; U.S. citizenship is required.   This is a customer-facing role that sits between the government user community and the LIGER product, engineering, and leadership teams. You’ll translate customer reality into product priorities, run the engagement playbook day to day, and own the relationship outcome. If you’ve worked customer success in federal technology and want to do it on a fast-moving AI product, keep reading.   About This Team   LIGER sits within LMI’s...

Overview We’re looking for a Forward Deployed Engineer to help deploy, extend, and integrate LIGER, an enterprise AI platform that connects knowledge, systems, and agentic workflows to accelerate outcomes across federal missions. You’ll join a small, cross-functional team working directly with customers to get LIGER into production and build the features that make it stick. This position can be supported in a hybrid/remote capacity as there may be on-site work required by the customer.   This is a customer-facing technical role. You’ll embed with customers for 60-180 days post-sale, configure deployments, build custom integrations, and ship features that solve real problems on the ground. You’ll also run proof-of-concept demonstrations, translate customer needs into working code, and feed insights back to the core product team. If you’re excited about building at the intersection of AI, government missions, and real users, keep reading.  This position...