73 customer service jobs found

Description SAIC has an immediate opening for top talent to join our team supporting an Intelligence Community (IC) customer at the NRO as a full-time IT Procurement and Asset Management (IPAM) Project SETA in the Northern Virginia area. Qualified candidates must have a current TS/SCI with Polygraph clearance. Job Description: Provide project management SETA support to assist an Intelligence Community (IC) customer by providing technical expertise, continuity of effort, and value-added judgement to advise senior customer leadership on a full spectrum of project management and systems engineering activities. Facilitate user access for enterprise procurement tool, manage and report lifecycle metrics, maintain records, administer communications, and afford data integrity and uniformity for our IT Procurement and Asset Management (IPAM) customer(s). Lead and/or support contract program management for one or more of the following areas: enterprise IT networks, user facing...

Description We are seeking a highly motivated Senior Cloud Engineer to join our multi-million dollar National Intelligence program supporting the Cloud Investment Multi-Cloud Management (CIMM) team. As a contributor to the Intelligence Community's first multi-cloud initiative, you will be at the epicenter of emergent cloud computing technologies, establishing a foundation that will evolve to include all agencies within the IC. As a Senior Cloud Engineer, you will advise Government IT teams on the design and build of single- or multi-cloud computing architecture solutions that meet mission requirements, and develop future technology and architectural advancements to support the Government's architectural strategy, cloud migration, and continued evolution. Your responsibilities will include the following: Advising senior business and technical personnel to aid in the delivery of robust, scalable cloud architectures that meet or exceed mission requirements Serving...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a Secret clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking an Apple Systems Specialist to provide VIP-level IT support to Gov't executives; this position is based out of Quantico, VA. (All qualified candidates must possess a TS clearance and a Sec+ certification) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking an Apple Systems Specialist to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work...

Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC2 goals include achieving alignment with the Joint All Domain Command and Control (JADC2) vision of improved information sharing, layered security, common data and architecture standards, system resiliency, faster implementation, and more effective cross-domain capabilities, including the ability for any sensor to inform any shooter across all domains. The Mid-Level Tier 1 Service Desk Technician serves as a frontline technical resource, providing day-to-day operational support and troubleshooting for workstations, servers, and operating systems within a secure defense contracting environment. This role applies proven troubleshooting methods to resolve common hardware, software, licensing, and account-related issues, while...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking a highly skilled and motivated Network Architect to join our team in providing technical support to a dynamic program encompassing the management, design, deployment, operations, and maintenance of large-scale network communication systems. In this role, the candidate will take ownership of the end-to-end design and management of data transport needs between multiple sites and manage the growth with addition of sites. The ideal candidate will take the initiative, act independently to solve problems, and work in a multi-disciplinary team environment that supports a broad range of operational requirements. The candidate should be an expert with experience in network forensics and IP address tracking. Key Responsibilities : Own end-to-end design and management of data transport needs between multiple sites Translate customer network CONOPS and requirements into procurable vendor specifications Develop plans for engagement with carriers for...

Description The Senior SIGINT Systems Engineer is a member of a high performing team supporting the customer Chief Engineer by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The Senior SIGINT Systems Engineer supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, CONOPS development, systems engineering and integration, and system of systems end-to-end verification, validation, and test to meet compelling national security needs. Provides expert advice and manages systems engineering processes and implementation for SIGINT-developed collection systems, including space vehicle and associated ground command and control elements. Job Description: • Manage and develop requirements from higher level Enterprise governing documents to the Segment level • Support transition of...

Description SAIC is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. The primary focus of this role is on the design, development, implementation, and enhancement of ServiceNow workflows and capabilities to address complex business and operational needs. The successful candidate will be responsible for developing custom modules, maintaining platform configurations, integrating ServiceNow with other enterprise systems, and ensuring adherence to best practices and security standards. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. All work must be performed on-site in...

Description Are you a highly motivated Systems Engineer looking for a rewarding opportunity to make a significant impact? SAIC has an immediate opening for an innovative Systems Engineering Technical Advisor (SETA) to provide direct customer support on a critical development effort. This opportunity is part of a dynamic team where your engineering expertise and solution-oriented mindset will drive key system development projects from inception through delivery. Join SAIC and lead the charge in a pivotal role that rewards initiative, innovation, and mission drive. If you thrive in a fast-paced environment and are passionate about driving projects to success, we want to hear from you! Key Responsibilities: •Translate system-level requirements into government authored ICDs, retain full control over content, versioning, and distribution, verify that every ICD conforms to the approved architecture and requirements baseline •Serves as the program point of contact for all industry...

Description The SIGINT Systems Architect is a member of a high performing team supporting the customer Chief Architect by providing expert advice and performing activities and tasks necessary to define and implement an innovative future SIGINT space architecture in a fast-paced, dynamic environment. The SIGINT Systems Architect supports the development of overhead SIGINT architectures and integration of new capabilities, including requirements definition, analysis and systems engineering to meet compelling national security needs. Responsibilities Include: Develop Concept of Operations (CONOPS) and architecture requirements, initial requirements flow-down, initial validation and verification approaches, trade studies, and analysis of enterprise-level and segment-specific portions of the end-to-end system Perform early architecture level acquisition activities, including evaluating system level trades against enterprise level budgets, acquisition milestones,...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after. Positions/Skillset List: SPOC / Service Desk Agents (Tier 1 customer support.) Site Support Technicians / Field IT Specialists (on-site, desk-side support.) Regional Service Delivery Managers (RSDM.) IMAC / Field Project Technicians. DRSN Network Engineers (Freedom Center / Site W.) WebEOC Application Developers. Asset Management Specialists (Sunflower / Property Custodian.) HQ Telecom & AV/VTC Support Technicians. Land Mobile...

Description As a Senior Strategic Business & Financial Management Consultant , you will be expected to provide program management, financial / budget planning and execution guidance to a government customer and team in support of the customer PMO. Responsibilities Define and implement strategies to identify commercially available solutions to enable the customer efforts to provide integrated customer service experience Consulting the government customer on program/project budget planning, funding, and execution as well as providing expertise to senior management across joint customer directorates. Provide acquisition strategy program management services to senior management (PPBE). Work across customer directorates to help the Government coordinate development of new and/or modified/enhanced capabilities for operational use. Provide financial guidance to the project, program or Program Management Office (PMO). Provide support to the drafting of...

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies....

Description SAIC is seeking GEOINT Systems Engineer to support SAIC's Prime Program, Aretuza in Chantilly, VA. Aretuza is a SETA program, supporting the NRO's Ground Enterprise Directorate (GED). As the GEOINT Systems Engineer you will interact daily with senior government and Program staff to analyze new concepts and technologies; support the definition and baselining of new capabilities and/or enhancements; advise on all aspects of System Engineering analysis (architecture, requirements, Concept of Operations (CONOPs), interfaces, schedule, and dependency identification); test support, and provide Readiness Event support. Responsibilities to include Collaborate daily with development contractors, government program personnel, and customers on systems engineering and acquisition functions for GEOINT collection, mission management, and mission processing. Provide oversight and monitor software development and integration activities, ensuring alignment with government...

Description SAIC is currently seeking a motivated, career and customer-oriented Senior-Level Systems Engineer to join our team to begin an exciting and challenging career in Ashburn, VA. This position is hybrid-remote and requires 2 days on-site in Ashburn, VA. Job Responsibilities: The successful candidate will be responsible for managing the day-to-day planning, scheduling, prioritizing, tracking and reporting for mission critical software development projects using Java and cloud technologies. The candidate will be responsible for: Coordinating the delivery of projects and managing all dependencies with other project teams within the organization Leading remote software development teams Facilitating critical conversations between stakeholders that may include shifting or competing priorities, conflict resolution and de-escalation Working knowledge of SELC and associated documentation (project plans, charters, business cases, requirements documents, test plans,...

Description SAIC is currently seeking a motivated, career and customer-oriented mid-level Automation Engineer to join our team to begin an exciting and challenging career in Ashburn, VA. This position is hybrid-remote. 2 days on-site in Ashburn, VA per week is required. Job Responsibilities Day-to-day test engineering duties include, but are not limited to: Developing test scripts. Generating test data. Data Validation. Web service testing. Data interface message testing preferably with XML message set. Developing SQL or Unix scripts for test data generation or test harness automation. Executing regression, functional, and system testing. Verifying results and producing test summaries and defect reports. Identifying defects and requirement discrepancies. Generating Jira tickets that identify defect description, with repeatable steps to reproduce the error. Collaborating with development team members on understanding the defect and retesting when...

Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space and Intelligence Business Group of SAIC is seeking a Network Architect SME to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies...

Description SAIC is seeking GEOINT Systems Engineer to support SAIC's Prime Program, Aretuza in Chantilly, VA. Aretuza is a SETA program, supporting the NRO's Ground Enterprise Directorate (GED). As the GEOINT Systems Engineer you will interact daily with senior government and Program staff to analyze new concepts and technologies; support the definition and baselining of new capabilities and/or enhancements; advise on all aspects of System Engineering analysis (architecture, requirements, Concept of Operations (CONOPs), interfaces, schedule, and dependency identification); test support, and provide Readiness Event support. Responsibilities to include Collaborate daily with development contractors, government program personnel, and customers on systems engineering and acquisition functions for GEOINT collection, mission management, and mission processing. Provide oversight and monitor software development and integration activities, ensuring alignment with...