10 help desk technician jobs found

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Description SAIC is seeking a Help Desk Technician to join our team of diverse individuals . This position requires an active Top-Secret Clearance with Polygraph and can be supported from a Customer Site in: Chantilly, VA; Aurora, CO; Las Cruces, NM; or the UK. As part of a team maintaining an information management system (IMS), you will work to resolve technical problems and answer queries by telephone, email, and self-service ticket. Additional responsibilities include: Diagnose, identify, isolate, and analyze problems utilizing historical database records. Route calls and/or tickets to subject matter experts, when necessary. Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems. Maintain and improve training materials for the system and host live training sessions both in-person and virtual. Qualifications Required Qualifications Active TS/SCI with Poly...

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in San Diego, CA. Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies. Perform regular file archival and purge, as necessary. Create, change and delete user accounts per request. Repair...

Description We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support. Core Competencies Technical Knowledge - Solid grasp of OS, hardware, enterprise apps, and networking basics. Troubleshooting - Diagnose, escalate, and resolve advanced technical issues. Customer Service - Communicate clearly and professionally with end users. Sense of Urgency - Prioritize critical issues, meet SLAs. Documentation - Write clear ticket journal notes and closure details for transparency. SOP Adherence - Consistently follow standardized...

Description SAIC has an immediate opening for a Help Desk Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) - This critical position is located at Homestead AFB, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide SOCSOUTH, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to SOCSOUTH, and ultimately the end-users who operate around the globe 24x7x365. Roles and...

Description We are actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join our team. This role is central to providing exceptional support within our unique operational environment. The technician will provide critical support to the Office of the Chief Information Officer, focusing on Windows desktop system administration and services for remote workstations within a secure, controlled environment. A significant component of this role involves user account administration, including comprehensive Active Directory and Exchange administration, and the issuance of credentials. This position is primarily focused on delivering high-quality Tier I/II support, with an emphasis on immediate problem resolution and user assistance. While there may be opportunities for involvement in Tier III or engineering-level tasks, the core responsibility is direct user support. Successful candidates will possess a strong blend of technical aptitude...

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non-routine technical issues escalated from Tier 1. These experienced technicians (often requiring 2-4 years of experience) perform deeper, specialized troubleshooting for hardware, software, and network problems, often utilizing remote desktop tools for direct user support. This position is on-site in San Diego, CA. Essential Functions/Job Duties: Work directly with customers in a technical role. Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure. Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches). Configure and manage DOD and IC standard distributed authentication services. Review documented and maintain comprehensive knowledge base articles, standard operating procedures...

Description We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26. Key Responsibilities Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations. Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols. Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware. Asset Accountability: Maintain precise, up-to-date...

Basic Qualifications Associate’s degree is required or equivalent experience plus a minimum of 3 years of relevant experience. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that makes an impact at General Dynamics Mission Systems. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As an exceptional problem solver, you’ll...

Description SAIC is hiring a Deskside Support Technician to support HHS in Atlanta, GA. The Deskside Support Technician will provide ongoing support to Executives and employees across the enterprise including White Glove Deskside End User Support, IT Asset Management (ITAM), Network Printer, and MDM Support for our Executive Customer. The ideal candidate will be a key member of the IMAC Team that helps resolves, tracks, and manages escalated technical problems within ServiceNow as requested via phone, email and internet chat to fulfill these responsibilities. Additionally, the Technician will contribute to the knowledge base by creating documentation describing issues encountered, their resolutions, and work on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems across HHS and partner sites. Responsibilities: MS In-Tune Mobile Device Management. Active Directory account management implementation and...